Question 1

How do i place an order?

Accepted Answer

Shop Now Online or email you're details & inquiry to info@imperialflooringaustralia.com.au Still not sure? call our team during business hours on 1300 676 176 and one of our team members will be happy to assist you further.

Question 2

How do i pay for my order?

Accepted Answer

Checkout Online and follow the checkout process for payment instructions. Received a Quote or Invoice direct from our team? Follow the instructions for payment on your paperwork. Quote & Invoices (Banking / Payment Details on the bottom) We accept Bank Transfer EFTs, Credit / Debit Card. PayPal & Afterpay applies too (Online purchases only!).  Cash on Pick Up is only accepted at our Unanderra Flooring Location (Wollongong)

Question 3

Do you offer delivery?

Accepted Answer

Yes we ship Australia Wide!   Sydney Deliveries: Same Day / Next Day Services Wollongong Deliveries: Same Day / Next Day Services METRO CITIES: 1-3 Day Services REGIONAL AREAS: Allow extra delivery times, some regions will require to collect from a nearest depot due to logistics capabilities. Delivery Areas: Wollongong, Sydney, Newcastle, ALL NSW, ACT, Melbourne, ALL VIC, Brisbane, QLD, SA, WA & Australia Wide.   With a wide range of Freight options available to our clients,  including:  Utes, Vans, Trucks, Hiab Flat Top Trucks, Curtain Trucks & Semi Trucks;  No Matter the size of the shipment our flooring logistics solutions has you covered for all project site demands. Contact our team for your next freight quotation.    Pick up is also welcomed from our Wollongong Flooring Store

Question 4

Can I pick up my order / flooring?

Accepted Answer

Yes, please select the pick up option at checkout, and our customer service team will advise you when your order is ready for collection.

Question 5

Do you provide free samples?

Accepted Answer

We sure do, upto 5 x free samples can be posted or collected from our Wollongong Flooring Store. Australia Wide Shipping available!, Shop Now your free flooring samples or if you're out of the Area,  simply send us an email to info@imperialflooringaustralia.com.au on the product collection & colour names you desire + you're postal information. $12.95 postage will be credited to your order once the full initial purchase is completed

Question 6

Can you assist with Flooring Installation?

Accepted Answer

Yes we have our own inhouse installation team, also you can utilise our large network of flooring contractors ready to assist with Free Measure + Quotes on all our product range selections. Send us a email now via this link to inquire: Get A Quote   Flooring Installation Packages only available for Wollongong, Southern Highlands (Bowral) & Sydney Regions!

Question 7

Is the public (end user) allowed to purchase your products?

Accepted Answer

Yes, Retail + DIYers can purchase their flooring direct from Imperial Flooring Australia at Wholesale Flooring Prices!!!. Shop Now!   Commercial & Trade Customer Contact our team for trade prices

Question 8

What is engineered timber flooring?

Accepted Answer

What is Engineered Timber Flooring? Engineered timber flooring is an alternative to solid timber floors that consists of a thinner (2mm-6mm) top layer (wear layer) of hardwood glued on top of a more affordable plywood inner core structure. This provides the same luxury look and feel on the foot to solid timber flooring that is more affordable to install.  Engineered Timber Flooring can not only be installed as a floating floor, but a direct stick (glue) down method (Just like Tiles) Solid no noise on the foot to the substrate.  Imperial Flooring Australia offer a large range of affordable and premium Engineered Timber Flooring Options in Oaks & Australian Species.

Question 9

What is a Floating Floor?

Accepted Answer

A floating floor is a floor that does not need to be nailed or glued to the subfloor. The term floating floor refers to the installation method. Our range of floating floors: Hybrid Waterproof Flooring, Laminate Flooring & Engineered Timber Floors.   3 x Typres of Floating Floor Installation Methods:   Laminate Flooring – These synthetic planks are made of a high density wooden fibreboard. Laminate floors are both affordable and very durable, which makes them common across homes and commercial settings. Hybrid Flooring – Constructed from a plastic and stone or wood composite, these planks offer 100% waterproofing alongside a robust surface. Most come with a pre-attached underlayment. Engineered Flooring (

Question 10

What is Direct Stick Flooring?

Accepted Answer

Direct stick floor is a common way to install a timber floor by gluing each individual floorboard directly to the concrete substrate, or a timber substrate in older styled homes. If you are installing solid timber, these boards will also be nailed down as well as glued to restrain the floor from cupping.   3 x Types of Direct Stick Installation Methods we offer:   1. Engineered Timber Flooring 2. Herrignbone Paquetry Engineered 3. Chervon Parquetry Engineered

Question 11

Sold to the nearest pack size meaning? When purchasing our Floor Covering Options..

Accepted Answer

All our floor covering products are sold to the nearest pack size only!   Our product listing ranges have already been calculated to a pack size when selecting the quantity required to purchase. Example: Price advertised for $38.50 per sqm for 6.5mm Hybrid Flooring.   The PACK SIZE: 1 x pack = 2.243m2 (8 x boards per pack)   The Calculation of sqm price to Pack Size: $38.50 (Per Sqm Price) multiple 2.243m2 (Pack Size) = $86.35 per pack purchased

Question 12

Calculating Wastage when ordering / budgeting for flooring

Accepted Answer

After measuring the total sqm's of the area you require new flooring for, add a further 10% to the total already measured to include the wastage of cuts & fitment of the new flooring   Example Area Size Calculated at 90sqm + 10% wastage = 99sqm required of flooring

Question 13

Do you help DIYers with Installation Recommendations?

Accepted Answer

We sure do! Our team are ready to assist with installation manuals, technical support and will educate you for you're next flooring purchase on the right application of flooring on your current requirements.

Question 14

What is a wear layer (veneer) in Engineered Timber Flooring?

Accepted Answer

A plank of engineered hardwood flooring consists of an inner core of plywood and a thinner top layer of hardwood. This top layer, often referred to as the wear layer, is what gives engineered hardwood the beautiful appearance of solid hardwood. However, unlike solid hardwood, this wear layer isn’t always thick enough to sand and refinish. One of the perks of having wood floors in your home is the ability to refinish them every 10 to 20 years. While some engineered hardwood floors allow this, others don’t hold up against the process. That’s why understanding the wear layer of an engineered hardwood floor can help you choose the best option for your room. Our products all come with a thick enough wear layer to be able to refinish the floor atleast 1time in our 14mm / 2mm Wear Layer options.

Question 15

How does a wear layer thicknees in Engineered Timber Flooring affect your floors?

Accepted Answer

Generally speaking, a thicker wear layer means more durable flooring. This also means that engineered hardwood flooring options with a thicker wear layer are often more expensive, but they will last much longer than thinner options. For example, if you have engineered hardwood floors with a 1mm wear layer, you should never sand and refinish them—although you can recoat them. As a result, flooring with a 1mm wear layer has an estimated lifespan of about 20 to 30 years. If you have a 2mm wear layer, you can safely sand and refinish it one to two times, giving it an estimated lifespan of 30 to 40 years. A 3mm wear layer can withstand three to four refinishes and has an estimated lifespan of 40 to 50 years. The thickest available wear layer, 4mm, can take three to four refinishes and has an estimated lifespan of anywhere between 50 to 100 years as a result.

Question 16

Is Hybrid Flooring really 100% Waterproof?

Accepted Answer

Sure is, designed & manufactured with a limestone composite core board with 75% limestone powder. Resulting in a stable core that has minimal expansion and contraction.

Question 17

Do you sell Waterproof Laminate Flooring?

Accepted Answer

No, laminate flooring is not waterproof!  Manufactured with an mdf core, we sell 48hr water resistant Premium laminate flooring which includes a protective top coating preventing any water slipping into the core. Check out our most popular collection:  Laminate Hydromate Flooring Range

Question 18

Do i need expansion gaps around the perimeter when installing Hybrid, Laminate & Engineered Timber Flooring?"

Accepted Answer

Yes, Expansion gaps are essential in all laminate, hybrid & engineered flooring installations. Temperature and humidity will change in all rooms. The floor coverings will then expand and contract as the temperature and humidity change, resulting with a defect flooring installation when not leaving expansions . It's the same with solid and wood floors.   We recommend a minimum of 10mm expansion across the perimeter.

Question 19

What product can i use to floor self level over an exisiting concrete subfloor?

Accepted Answer

First apply an installation of Bostik Multiprime Floor Primer by Brushing or Rolling on to the concrete subfloor. Allow to dry 20 - 30mins approx before pouring/installing the Bostik C500 Premium Floor Self Levelling Compounds over the desire area's.

Question 20

What product can i use to floor self level over an exisiting timber subfloor?

Accepted Answer

Making sure the subfloor is fully contained and sealed, then apply the Cemimax DP80 Floor Primer (Non Porous) bonding agent, then an installation of the Cemimax DL59 premium floor self levelling compounds.  *** We don't recommend full floods for subfloors that have excessive movement***

Question 21

What product can i use to floor self level over exisiting tile floor coverings?

Accepted Answer

An Application of the Cemimax DP80 Floor Primer (Non Porous) bonding agent, then an installation of the Cemimax DL59 premium floor self levelling compounds.

Question 22

Purchasing flooring only and not confident in installing it DIY? Out of our Installation Coverage Area for a install package?

Accepted Answer

We recommend sourcing a local installer in you're local region via HiPages when purchasing material for Supply Only direct from Imperial Flooring Australia.  We Supply Flooring Packages Australia wide via our online flooring store, We highly recommend the HiPages platform for out of region customers that need a installation package solution.  Still need help? Chat to our team to discuss further.

Question 23

What if i find a better price elsewhere?

Accepted Answer

Even though we offer direct from the manufacturer wholesale competitive flooring prices, we are happy to price match or even beat a competitors product, based on comparison product properties. Chat to our friendly staff further.

Question 24

Should I install floor protection when I still have other trades booked in for works?

Accepted Answer

The short answer is YES!  Protecting you're new flooring from other trade works being undertaken or accidents occurring during a new build or renovating is crucial in eliminating any potential accidental damage.  Our recommended floor protection product is SupaBord Heavy Duty Floor Protection.  Shop Online + Instore Today for all your floor protection needs.  INSTALLATION INSTRUCTIONS  1. Ensure the subfloor (base floor) is clean  and dry  2. Remove plastic sleeve from the SupaBord roll  3. Roll out SupaBord over the flooring area or surface, logo side facing up  4. Cut SupaBord to length with a utility knife, ensuring the seams are neat and fit well together  5. Tape the SupaBord butt joints, long joints and perimeter with SupaBord Joint Tape. Do not apply SupaBord Joint Tape to floor surfaces as it may affect some finishes  6. Apply SupaBord Edge Tape to the outside perimeter of the flooring area

Question 25

Floor Care / Floor Maintenance for your new floors?

Accepted Answer

Our team stock the full range of Bona Floor Care Products to suit Timber, Laminate, Vinyl, Stone & Tile Floor Coverings. View our shop for full details and specifications on our floor cleaning products. Shop Now  Bona Floor Care product are our recommended cleaning agents for all our flooring ranges!

Question 26

What is your Warranty?

Accepted Answer

All our products are backed by the manufacturers warranty. You can find out more on from our Terms + Conditions.

Question 27

Who are Imperial Flooring Australia?

Accepted Answer

Imperial Flooring Australia is a family owned & operated Australian business, founded/owned by Nick Lopez (Company Director). Being a family business allows us to offer a more personalised service to our clients offering the latest & premium flooring option ranges in todays demanding market.   Shop Online | Instore Today, we ship flooring packages Australia Wide.

Phone: 1300 676 176
Email: info@imperialflooringaustralia.com.au

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