Frequently asked questions

How do i place an order?

NSW, ACT, QLD, VIC, SA & TAS Customers can Shop Now Online our flooring range. All other customers can email their details & inquiry to info@imperialflooringaustralia.com.au or call our team during business hours on 1300 676 176 and one of our team members will be happy to assist



Do you offer delivery?

Yes we ship Australia Wide! Sydney Deliveries: Same Day / Next Day Services Wollongong Deliveries: Same Day / Next Day Services METRO CITIES: 1-3 Day Services REGIONAL AREAS: Allow extra delivery times, some regions will require to collect from a nearest depot due to logistics capabilities. Delivery Areas: Wollongong, Sydney, Newcastle, ALL NSW, ACT, Melbourne, ALL VIC, Brisbane, QLD, SA & Australia Wide. With a wide range of Freight options available to our customers which inclues: Utes, Vans, Trucks, Hiab Flat Top Trucks, Curtain Trucks & Semi Trucks; No Matter the size of the shipment our flooring logistics solutions has you covered for all project site demands. Contact our team for your next freight quotation. Pick up is also welcome at our locations for selective product lines.



Can you assist with Flooring Installation?

Yes we have our own installation team, also utilise our large network of flooring contractors ready to assist with Free Measure + Quotes on all our product range selections. Send us a email now via this link: Get A Quote Flooring Installation Packages only Available for Wollongong & Sydney Regions!



What is your Warranty?

All our products are backed by the manufacturers warranty. You can find out more on our Terms + Conditions.



What is a Floating Floor?

A floating floor is a floor that does not need to be nailed or glued to the subfloor. The term floating floor refers to the installation method. Our range of floating floors: Hybrid Waterproof Flooring, Laminate Flooring & Engineered Timber Floors.



What is Direct Stick Flooring?

Direct stick floor is a common way to install a timber floor by gluing each individual floorboard directly to the concrete substrate, or a timber substrate in older styled homes. If you are installing solid timber, these boards will also be nailed down as well as glued to restrain the floor from cupping.



Do you help DIYers with Installation Recommendations?

We sure do! Our team are ready to assist with installation manuals, technical support and will educate you for your next flooring purchase for the right application of flooring at your home or project site.



How do i pay for my order?

Follow the instructions from your recent Quote,Invoice or online check out. If you do not have one yet chat to our team for a full quotation. We accept Bank Transfer EFTs, Credit / Debit Card over the phone payment, pay pal check outs. Cash on Pick Up is only accepted at our Unanderra Flooring Location (Wollongong)



Is the public (end user) allowed to purchase your products?

Yes, Retail + DIYers can purchase their flooring direct from Imperial Flooring Australia - Wollongong Flooring Experts. Shop Now! Commercial & Trade Customer Contact our team for trade prices



What product can i use to floor self level over an exisiting concrete subfloor?

First apply the Cemimax DP60 Floor Primer bonding agent, then an installation of the Cemimax DL55 floor self levelling compounds.



What product can i use to floor self level over an exisiting timber subfloor?

Making sure the subfloor is fully contained and sealed, then apply the Cemimax DP80 Floor Primer (Non Porous) bonding agent, then an installation of the Cemimax DL59 premium floor self levelling compounds.



What product can i use to floor self level over exisiting tile floor coverings?

Apply the Cemimax DP80 Floor Primer (Non Porous) bonding agent, then an installation of the Cemimax DL59 premium floor self levelling compounds.



Is Hybrid Flooring really 100% Waterproof?

Sure is, designed & manufactured with a limestone composite core board with 75% limestone powder. Resulting in a stable core that has minimal expansion and contraction.



Do you sell Waterproof Laminate Flooring?

No, laminate flooring is not waterproof manufactured with an mdf core, we sell 48hr - 96hr water resistent Premium laminate flooring with a protective top coating preventing any water sliping into the core. Check out our most popular Laminate Hydromate Flooring Range



Do i need expansion gaps around the perimeter when installing Hybrid, Laminate & Engineered Timber Flooring?

Yes, Expansion gaps are essential in all laminate, hybrid & engineered flooring installations. Temperature and humidity will change in all rooms. The floor coverings will then expand and contract as the temperature and humidity change, resulting with a defect flooring installation when not leaving expansions . It's the same with solid and wood floors. We recommend a minimum of 10mm expansion across the perimeter.



Do you provide free samples?

We sure do, upto 5 x free samples can be posted or collected from our Wollognong Flooring Store. NSW, ACT, QLD, VIC, SA & TAS Customers Shop Now your free flooring samples or if out of Area send us a email to info@imperialflooringaustralia.com.au on the product collection & colours + postal information when inquiring further. $12.95 postage will be credited to the order when selecting and purchasing your luxury new flooring package!



Floor Care / Floor Maintenance for your new floors?

Our team stock the full range of Bona Floor Care Products to suit Timber, Laminate, Vinyl, Stone & Tile Floor Coverings. View our shop for full details and specifications on our floor cleaning products. Shop Now