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  • How do I measure my rooms?
    To work out the total cost for a new floor, the first thing you will need to do is calculate the size of the areas that will need new flooring. To do this you must work out the area of the rooms in m2. Examples: Rectangular rooms can be calculated easily by multiplying the length by the width. if your room is L-shaped, has alcoves or bay windows or is a not so square lay out; it may initially look impossible to get the measurements, but all you need to do is divide your room into separate rectangular areas. Once you’ve done that, simply add the values of the rectangular areas together to come to your final quantity required in m2 Once you have your total, add 10% to the final quantity to allow for installation wastage, cuts & fitment. The easiest way to do this is to multiply the m2 area of your room by 1.10 to get the final total including wastage.
  • How do I place an order?
    You can shop online via by clicking the link Shop Now or email you're details and inquiry information to info@imperialflooringaustralia.com.au to purchase any of our flooring products. See a product you like? but not available to purchase online? Call or email us for pricing today. Still not sure? call our team during business hours on 1300 676 176 and one of our team members will be happy to assist you further.
  • How do I pay for my order?
    Follow the checkout process for payment instructions. Received a quote or Invoice direct from our team? Follow the instructions for payment on the paperwork. (Banking / Payment Details on the bottom) We accept Bank Transfer EFTs, Credit / Debit Card. PayPal & Afterpay applies to (Online purchases only!). Cash on pick up is only accepted at our Unanderra Flooring Location (Wollongong)
  • Do you provide free flooring samples?
    WE SURE DO!!!! Try before you buy! With our 5 x free flooring samples shipped Australia Wide! Direct to your door, business or projects... Shop Now your free flooring samples via our Online Flooring Store. $14.95 postage will be credited to your order once the full initial purchase is completed.
  • Do you have a flooring showroom?
    Yes, our showroom is located in Wollongong (South Sydney) All our products can be viewed at our store SHOWROOM LOCATION: 2/ 25 Investigator Drive UNANDERRA NSW 2526 Monday - Friday Business hours, no appointment required.
  • Do you offer delivery?
    Yes we ship Australia Wide! Sydney Deliveries: Same Day / Next Day Services Wollongong Deliveries: Same Day / Next Day Services METRO CITIES: 1-5 Day Services REGIONAL AREAS: Allow extra delivery times, some regions will require you to collect from a nearest depot due to logistic capabilities. Delivery Coverage: NSW - Sydney VIC - Melbourne ACT - Canberra QLD - Brisbane SA - Adelaide TAS - Hobart WA - Perth NT - Darwin With a wide range of Freight options available to our clients, which include: Utes, Vans, Trucks, Hiab Flat Top Trucks, Curtain Trucks & Semi Trucks; No Matter the size of the shipment our flooring logistics solutions has you covered for all project site demands. Contact our team for your next freight quotation. Pick up is also welcomed from our Wollongong Flooring Store.
  • Can I pick up my order / flooring?
    Yes, please select the pick up option at checkout, our customer service team will notify you when the order is ready to collect from Wollongong Flooring Warehouse
  • Is the public allowed to purchase your products?
    Yes, Retail + DIYers can purchase their flooring direct from Imperial Flooring Australia at Wholesale Flooring Prices!!!. Shop Now! Commercial & Trade Customers can contact our team direct for trade prices
  • Calculating wastage when ordering / budgeting for flooring
    After measuring the total sqm's of the area you require new flooring for, add a further 10% to the total already measured to include the wastage of cuts & fitment of the new flooring. Allow 15% for Herringbone & Chevron. Example Area Size Calculated at 90sqm + 10% wastage = 99sqm of flooring required.
  • Pack size meaning? flooring sold to nearest box size
    All our floor covering products are sold to the nearest pack size only! (Box) Our product listing's have already been calculated to a pack size when selecting the quantity required to purchase. Example: Price advertised for $38.50 per sqm for 6.5mm Hybrid Flooring. The PACK SIZE: 1 x pack = 2.243m2 (8 x boards per pack) The Calculation of sqm price to Pack Size: $38.50 (Per Sqm Price) multiple 2.243m2 (Pack Size) = $86.35 per pack purchased
  • How do I order stair nosing's to match the flooring?
    Shop online stair nosing's from our Flooring Accessories link. For products not advertised online: Get in touch with our customer service team to enquire further. ENGINEERED TIMBER STAIR NOSINGS: Allow 1-2 weeks to be manufactured LAMINATE, HYBRID & OTHER STAIR NOSINGS: No extra wait times with stock on hand. Still not sure? Chat to our team to learn more.
  • Why aren't all your products available to purchase online?
    Unfortunately some manufacturers don't allow us to display prices online. Simply send us an email to info@imperialflooringaustralia.com.au with the products / quantities / delivery location information, and our team will turn around a fast quotation to you.
  • What if i find a better price elsewhere?
    Even though we offer direct from the manufacturer wholesale competitive flooring prices, we are happy to price match or even beat a competitors product, based on comparison product properties. Chat to our friendly staff further.
  • What is a floating floor?
    A floating floor is a floor that does not need to be nailed or glued to the subfloor. The term floating floor refers to the installation method. Our range of floating floors include Hybrid Waterproof Flooring, Laminate Flooring & Engineered Timber Floors. 3 x Types of Floating Floor Installation Methods: Laminate Flooring – These synthetic planks are made of a high density wooden fibreboard. Laminate floors are both affordable and very durable, which makes them common across homes and commercial settings. Hybrid Flooring – Constructed from a plastic and stone or wood composite, these planks offer 100% waterproofing alongside a robust surface. Most come with a pre-attached underlayment. Engineered Flooring (<15mm Thick) – Engineered timber offers a veneer of real timber on the surface which is fused to a plywood or waterproof composite core. This allows you to get the beauty of natural timber with an easy installation system.
  • What is direct stick flooring?
    Direct stick floor is a common way to install a timber floor by gluing each individual floorboard directly to the concrete substrate, or a timber substrate in older styled homes. If you are installing solid timber, these boards will also be nailed down as well as glued to restrain the floor from cupping. 3 x Types of Direct Stick Installation Methods we offer: 1. Engineered Timber Flooring 2. Herringbone Parquetry Engineered 3. Chevron Parquetry Engineered
  • Can I Install the floor myself?
    Majority of our flooring products are DIY friendly. Herringbone & Chevron we recommend a professional installer! Click the links below for the installation guides
  • Can you assist with flooring installation?
    Yes we have our own inhouse installation teams, view our service regions Get A Quote Imperial Flooring Installation Packages are only available for Wollongong, Southern Highlands (Bowral) & Sydney Regions! OUT OF OUR INSTALLATION COVERAGE? Not to worry, we recommend sourcing a local flooring contractor from the HiPages platform or simply search on Google (Floor Layers or Flooring Contractors) to find your nearest flooring installer professional for installation quotes..
  • Do you help diy with installation recommendations?
    We sure do! Read our installation guides for further information
  • What floors can I install over my tiles?
    All our ranges are compatible to be installed directly over your existing tiles. Installation Methods: Floating Floor on Underlay or Pre-Attached Hybrid Underlays Direct Stick (GLUE DOWN) - We recommend Bostik Ultraset HP compatible for tiles. How do I know if I need to remove my old tiles? Hollow Areas Loose , Chipped or in Bad Condition Uneven Surface Areas eg HUMPS & DIPS (subfloor flatness tolerance) that cant be floor levelled into a flat subfloor surface Floor Heights" that may effect other areas where the new flooring may be laid None of the above relate to your property? Next step is to start shopping a floor covering!.
  • What product can i use to floor self level over an existing concrete subfloor?
    First apply an installation of Flooring Primer by Brushing or Rolling on to the existing or new concrete subfloor. Allow to dry for 20 - 30mins approx before pouring/installing the DL55 Floor Self Levelling Compound over the required area's of floor levelling.
  • What product can i use to floor self level over an exisiting timber subfloor?
    Making sure the subfloor is fully contained and sealed, then apply the Cemimax DP70 Floor Primer (Non Porous) bonding agent, then an installation of the Cemimax DL59 premium floor self levelling compounds. *** We don't recommend full floods for subfloors that have excessive movement like timber subfloors *** Other methods of rectifying can be discussed with our team
  • What product can i use to floor self level over exisiting tile floor coverings?
    An Application of the Floor Primer (Non Porous) bonding agent, then an installation of the Cemimax DL59 premium floor self levelling compounds.
  • Should I install floor protection when I still have other trades booked in to complete work?
    The short answer is YES! Protecting you're new flooring from other trade work being undertaken or accidents occurring during a new build or renovation is crucial in eliminating any potential accidental damage that may occur. Our recommended floor protection product is THOR Floor Protection Purchase Online + Instore Today for all your floor protection needs. T H O R form-A-guard is an Australian made product exclusively designed for the building and construction industry where protecting finished surfaces and eliminating defects is essential. Protecting from scratches and scuff marks for timber floors, tiled floors, vinyl, polished concrete (Cured Sealed Finished Surfaces), bench tops, bath tubs and shower bases. THOR form-A-guard can be applied in the following 3 easy steps: This quick and easy application ensures THOR form-A-guard remains a market leader in its category. *It is advised that periodic checks should be conducted on the THOR Edge/Membrane Tape after one month of application to ensure clean removal. 1. Apply THOR Edge/Membrane Tape to a cured, sealed or finished surface that is clean and free of any dust or residue. 2. Roll out the THOR form-A-guard to cover the cured, sealed or finished surface, overlapping each run 3. Use THOR Joining Tape to join the overlapped THOR form-A-guard. THOR Joining Tape can also be used to secure the edges of the THOR form-A-guard if required for prevention of dust or residue migration. If securing edges, apply a maximum 1 metre strip of THOR Joining Tape allowing a minimum of 1 meter spacing between runs and ensure the THOR Joining Tape is applied to the THOR Edge/Membrane Tape only.
  • Engineered timber flooring - direct stick glue down method guide
    DIRECT STICK GLUE DOWN - ENGINEERED TIMBER FLOORING Engineered Timbering is designed to be installed by secret nail, direct stick glue down or as a floating floor. Herringbone & Chevron can only be installed by direct stick methods. Heavy and bulky objects, such as island bench & cabinetry, should not be installed on floating floors, alternatively it can be installed directly & fixed to direct stick flooring. Only Floating Flooring must be cut in and installed around such objects as above. 10% installation wastage when ordering floors is recommended to cover installation cuts, fitment & wastage. 15% to 20% for Herringbone & Chevron is required. The subfloor shall be clean and free from dust before commencing the installation (Use a broom or vacuum). The subfloor should not be washed or exposed to water prior to installation, always ensuring that the floor is fully dry prior to installation. In gluing the Engineered Timber directly to the sub-floor, the subfloor must be flat and free of any humps & deviations. Use MS Polymer adhesives (BOSTIK ULRASET HP) to adhere the boards to the subfloor. Never use water based glues! Use of other glue types will void the manufacturer’s warranty. Always use a proper moisture barrier between the subfloor and the timber floor to be installed on ground level concrete subfloors. ​ Trim door frames by turning a panel upside down as a height measurement and using a multi-tool cutter or jamb saw to cut away the necessary height so that panels can slide easily underneath for a clean finish. Once you have chosen a starting wall, snap a chalk line or laser to determine the straightness of the wall. After the adhesive is spread and the first row of planks are installed and secured, this will serve as an anchor for the subsequent rows of planks, which will be pushed snug against it. An expansion joint is also needed across the perimeter (8mm for Australian standards at minimum) Using a trowel according to the adhesive manufacturer’s instructions on subfloor applications, hold the trowel at a 45 angle to the sub-floor to obtain the proper ridges. Begin spreading the adhesive at the starting wall and cover an area approximately 300mm wide along the length of the wall. The spread rate of adhesive and timing for installation should be according to the adhesive manufacturer’s instructions of working / dry times. Never spread excessive amounts of glue at one time, never the entire floor, and always work in sections. Proper placement of the first row of planks is very important. The tongue side of the plank will face away from the starting wall. Lay the first row parallel to the wall, ensuring that it is absolutely straight and tight relative to the starting wall. Use wedges to maintain an expansion gap and keep the first row of planks in place. Never apply the adhesive in a broken line as this will cause the floor to squeak excessively. Any excess of adhesive should be immediately wiped off with a damp cloth or bostik handy wipes, followed by a dry cloth. For the following row hold the plank at a 45 angle, engage the side tongue and then press into the adhesive and slide lengthwise until the end tongue fits into the previous row. Never use planks which are less than 450 mm in length to prevent “clustering”. Use the tapping block to tap with a hammer and tighten the fit. Continue laying planks until the entire spread adhesive has been covered. Always ensure that there is adequate glue on the subfloor to cover the entire plank. Ensure as you work that the planks are straight, otherwise the entire installation will be out of alignment. It is important that contact be made between the adhesive and the planks. A roller may be used after each section is laid or by standing on the planks with a rubber sole in a sliding motion in the direction of the anchor row in the starting wall to tighten the fit. Either manner is acceptable as long as good adhesive transfer is obtained shortly after installing the flooring. Do not hammer the top of boards ensure that the “anchor” row does not move. If necessary use some weight(s) to hold the planks tight to the sub-floor until the glue has properly bonded. Furniture, equipment and traffic should be kept off the flooring until the adhesive is firmly set, usually approximately 12 to 24 hours (see adhesive instructions). After adhesive is set, mineral spirits or acetone for final cleaning of the surface may be used. Never flood the floor with excess water, clean with a mop/rag & recommended timber flooring agents like BONA. FINISHING STEPS Once all the laying procedures have been completed and the glue is sufficiently dry (see information on adhesive bottle), all spacing wedges should be removed. Any visible joints or gaps along the boards or at the ends where two boards meet should be filled with a filler to match the colour of the timber or a cork strip/ compound. Always test the filler on a leftover piece of plank to check for reaction (if any). Skirting-boards or scotia may now be installed by nailing, screwing or gluing directly to the perimeter walls or existing skirting. Never fix directly to the installed floor. IMPORTANT STEPS Once floors are laid on building sites, we recommend installing Floor Protection matting. View our webstore for our recommended floor protection products - THOR Floor Protection.
  • Engineered timber - floating floor method guide
    FLOATING FLOOR METHOD - ENGINEERED TIMBER FLOORING Engineered Timbering is designed to be installed by secret nail, direct stick glue down or as a floating floor. Herringbone & Chevron can only be installed by direct stick methods. Heavy and bulky objects, such as island bench & cabinetry, should not be installed on floating floors, alternatively it can be installed directly & fixed to direct stick flooring. Only Floating Flooring must be cut in and installed around such objects as above. 10% installation wastage when ordering floors is recommended to cover installation cuts, fitment & wastage. 15%-20% for Herringbone & Chevron is required. The subfloor shall be clean and free from dust before commencing the installation (Use a broom or vacuum). The subfloor should not be washed or exposed to water prior to installation, always ensuring that the floor is fully dry prior to installation. The subfloor must be flat and free of any humps & deviations. For ground level concrete slabs, an application of Moisture Barrier will be required to be painted on the subfloor or a suitable floating floor underlay with a vapour or moisture film barrier. Next spread out the underlay over the moisture barrier or an appropriate and approved combination product that has a moisture or vapour film. Always begin the installation with the groove side of the board facing the wall. This is in order to avoid tapping the groove side of the board, .as tapping is always at the tongue side. ​ Trim door frames by turning a panel upside down as a height measurement and using a multi-tool cutter or jamb saw to cut away the necessary height so that panels can slide easily underneath for a clean finish. Allow for an expansion gap of approximately 10mm or greater between the first row of boards and the wall by using spacing wedges regularly along the length of the wall. Commence laying the flooring at the corner of the starting wall with the tongue of the first row of boards facing away from the wall. Start the next row with the piece left from the previous row or a board with a length which is at least 450 mm shorter or longer than the first board in the first row. The end joints of adjoining boards should be staggered by at least 450mm. Glue the boards along all joins including end joins. Use only a cross-linked PVA wood adhesive. Never use regular wood glue as this will avoid normal expansion and contraction and will lead to cracks and other defects. When using a floating installation method the floor can not be spot glued as it will restrict the floor to move as a raft. Spot gluing does not allow the floor to move evenly as one surface and may cause board peaking. Apply the glue to the top inside edge of the groove of the board (including the groove at the head joint) in a continuous line. Never apply the adhesive in a broken line as this will cause your floor to squeak and will lead to a deficient performance of your floor and avoid normal protection against moisture penetration via the joints. Any excess adhesive should be immediately wiped off with a clean damp cloth or bostik handy wipes. Wipe dry with a dry cloth to avoid smearing. The first board of the next row is pressed into position and tapped into the other board using a rubber mallet and a tapping block. Never strike the board directly with the mallet. This will increase the risk of damaging the board. If you notice that the boards do not fit together entirely (open gap between boards), check whether the correct amount of glue has been used. Excess glue will prevent your boards from closing due to a vacuum effect. Often the last row will be less than the width of the boards which will require cutting along the length of the board. Take the expansion gap into account when installing the last row of boards and thus cut the timber to the width of the gap of the last row minus the expansion gap of 10mm or greater. See above for exact width of the expansion joint, and do not include the tongue in this width. Apply the adhesive in the groove and put the boards into place with the spacing bar and wedges using a protective piece between wall and tool, and between spacing bar and boards. Place the timber as low on the wall as possible and with the spacing bar force the board into position. Do this as many times as necessary to close the gap. Remove all spacing wedges once all boards are glued and fitted and the glue is sufficiently dry (see advice on glue bottle). ***IMPORTANT*** If the engineered board purchased has a clip lock system, NO PVA Glue is required The above guide is for Tongue & Groove profile system installation. FINISHING STEPS Once all the laying procedures have been completed and the glue is sufficiently dry (see information on adhesive bottle), all spacing wedges should be removed. Any visible joints or gaps along the boards or at the ends where two boards meet should be filled with a filler to match the colour of the timber or a cork strip/ compound. Always test the filler on a leftover piece of plank to check for reaction (if any). Skirting-boards or scotia may now be installed by nailing, screwing or gluing directly to the perimeter walls or existing skirting. Never fix directly to the installed floor. IMPORTANT STEPS: Once floors are laid on building sites, we recommend installing Floor Protection matting. View our webstore for our recommended floor protection products - THOR Floor Protection
  • Hybrid flooring installation guide
    Hybrid Flooring is designed to be installed as a floated floor. Heavy and bulky objects, such as island bench & cabinetry, should not be installed on floating floors. Hybrid Flooring must be cut in and installed around such objects. 10% installation wastage when ordering floors is recommended to cover installation cuts, fitments & wastage. Hybrid Flooring is manufactured with pre-attached underlay ready to be installed, DO NOT install any further underlay during the installation. Follow the below link to read our Hybrid Flooring Installation Guide
  • Laminate flooring installation guide
    Laminate Flooring is designed to be installed as a floated floor. Heavy and bulky objects, such as island bench & cabinetry, should not be installed on floating floors. Laminate Flooring must be cut in and installed around such objects. 10% installation wastage when ordering floors is recommended to cover installation cuts, fitment & wastage. Floating Floor Underlay is purchased separately & laid prior to the laminate flooring being installed. Follow the below link to read our Laminate Flooring Installation Guide
  • What is engineered timber flooring?
    Engineered timber flooring is an alternative to solid timber floors that consists of a real hardwood top layer (wear layer veneer) ranging (2mm-6mm in thickness) manufactured on top of a multi layer plywood structure core. Engineered timber is designed to be more stable than traditional solid timber floors. This style of flooring works so that the grain runs perpendicularly, giving the flooring much more strength & stability with minimal expansion and contraction with the changes in seasonal weather conditions. Making this type of timber perfect for Australian building projects due to the volatile climate. Engineered Timber Flooring can be installed as a floating floor or a direct stick (glue) down method (Just like Tiles) Solid feel & noise reduction on the foot to the subfloor. No need to spend 1000's of dollars packing up the new concrete subfloor with plywood & battens to install real timber flooring, our Engineered Timber Flooring can be installed directly onto new & existing concrete subfloors. Imperial Flooring Australia offer a large range of affordable and premium Engineered Timber Flooring Options in Oaks & Australian Species.
  • Key benefits of engineered timber flooring
    Luxury appeal Authentic look & aesthetic appeal, each panel is unique with no repetitive pattern telling it's own beautiful story throughout each panel. Engineered Timber Flooring is versatile with a large variety of options in colour species available. Adds value Increases property value and adds a touch of luxury to every household / project. Engineered Timber adds value to your home, and this is often a tactic people employ to increase their home’s value. Engineered hardwood will accomplish the same thing and is a great way to add some extra long-term value to your property. Even if you aren’t looking to sell right now engineered hardwood flooring can be an investment for the future. Extremely durable & low maintenance Hard wearing and easy to clean + maintain. Highly durable for residential & commercial applications. Engineered Timber Flooring Keeps you warm in winter and cool in summer Long lifespan Engineered timber flooring provides a long life span for up to 100 years. The best installation method available Engineered Wood can be installed in a direct stick glue down method, Not only the best feel to the foot when walking on on wood stuck floors, it also provides one of the best acoustic & stable performing flooring available to the Australian market, considering our harsh climate. Hypoallergenic Engineered timber floors do not trap dirt or dust, unlike carpet. Engineered Timber Flooring has Zero to little VOC making it a safe option for all families. Suitable for kitchens Engineered Timber can be installed in kitchen areas with cabinetry/joinery installed directly onto the flooring for glue down methods, giving a touch of luxury to every finish detail. Temperature and moisture resistance Due to its composite core layers, engineered timber flooring is not as sensitive to changes in temperature or to moisture as solid wood flooring. Suitable for most subfloors Engineered Timber is the perfect floor covering selection for subfloors not flat or even reducing costs for floor preparation. Engineered Timber Flooring can be installed directly to concrete subfloors with the correct moisture barrier, say goodbye to the good old days with high cost of having to install builders film, battens & plywood on concrete before commencing the installation of timber floors. Affordable cost Lower costs compared to solid timber flooring, providing a more affordable alternative.
  • What are the grades of engineered timber flooring?
    AB Grade This is the highest grade available in timber flooring. This wood is cut from the centre of the tree, and the wood from the centre is much more uniform and has far less knots & imperfections. AB grade flooring has a much lower sap content, usually no more than 5% of the board which leads to a more uniform colour across different boards. If you like an engineered timber floor with minimal feature and character this is for you. ABC Grade This wood will contain slightly more knots than the AB grade and can often be larger in size. To ensure the planks can be considered as ABC grade, the knots should be no bigger than 20mm. This timber can contain anywhere up to 10% sap content in each plank, this grade has slightly more varied colour between boards. ABCD Grade This grade of timber contains more knots than both AB and ABC grade flooring. These knots can be as big as 50mm in diameter. Manufacturers often use coloured wood filler or “putty” to fill in the larger knots, which then allows for a more even finish. This putty can be either lighter or darker than the board and can look attractive in both ways, depending on personal preference. This is the floor for you if you like feature and character.
  • What is a wear layer (veneer) in engineered timber flooring?
    A plank of engineered hardwood flooring consists of an inner core of plywood and a thinner top layer of hardwood. This top layer, often referred to as the wear layer, is what gives engineered hardwood the beautiful appearance of solid hardwood. However, unlike solid hardwood, this wear layer isn’t always thick enough to sand and refinish. One of the perks of having wood floors in your home is the ability to refinish them every 10 to 20 years. While some engineered hardwood floors allow this, others don’t hold up against the process. That’s why understanding the wear layer of an engineered hardwood floor can help you choose the best option for your room. Our products all come with a thick enough wear layer to be able to refinish the floor with a light sand at least 1 time in our 14mm / 2mm Wear Layer options. For further information on the resurfacing process, chat to your local floor sanding & polishing company.
  • How does a wear layer thickness in engineered timber flooring affect your floors?
    Generally speaking, a thicker wear layer means more durable flooring. This also means that engineered hardwood flooring options with a thicker wear layer are often more expensive, but they will last much longer than thinner options. For example, if you have engineered hardwood floors with a 1mm wear layer, you should never sand and refinish them—although you can recoat them. As a result, flooring with a 1mm wear layer has an estimated lifespan of about 20 to 30 years. If you have a 2mm wear layer, you can safely sand and refinish it with a light sand up to one time, giving it an estimated lifespan of 30 to 40 years. A 3mm wear layer can withstand up to two light sand refinishes and has an estimated lifespan of 40 to 50 years. The thickest available wear layer, 6mm, can take four refinishes and has an estimated lifespan of anywhere between 50 to 100 years as a result.
  • Do I need expansion gaps around the perimeter when installing Engineered Timber Flooring?
    Yes, Expansion gaps are essential in all laminate, hybrid & engineered flooring installations. Temperature and humidity will change in all rooms. The floor coverings will then expand and contract as the temperature and humidity change, resulting with a defect flooring installation when not leaving the correct allowance of expansion gaps . It's the same with solid and wood floors. We recommend a minimum of 10mm expansion across the perimeter, but check the product manufacturer requirement guidelines on the flooring collection you purchase.
  • Is it better to glue or float an engineered timber floor?
    Many installers and manufacturers prefer the glue down method because of its superior stability. Gluing down your floor leads to less shifting and creaking, making the engineered hardwood timber floor feel and sound more secure. You can also glue down floors on any type of subfloor, even if it's uneven.
  • What glue (adhesives) do you recommend for engineered timber flooring direct stick method installation?
    We recommend & install in our own projects: Bostik Ultraset HP MS polymer timber flooring adhesives
  • Can you install engineered timber flooring directly to a concrete slab?
    Yes, but you must install a moisture barrier or vapour barrier system prior to the engineered timber flooring installation. Our recommended product is the Wakol PU280 Moisture Barrier with fast dry times of 45min - 1hour ready for a direct stick glue down install or a floating floor system install method.
  • How to clean & maintain engineered timber flooring
    Simply take some precautions and follow the regular cleaning and maintenance guide for your floors to last a life time. 1. Routine maintenance • Vacuum, mop or sweep the floor on a regular basis, we recommend minimum once a week or more if needed, to remove dirt, dust, water, grit etc. that can scratch or harm the floor. • When mopping your timber floors, always use a damp mop. The mop must be as dry as possible. The mop must be cloth-covered and used with a pH neutral floor cleaner. Do not spray or pour excess amount of water or floor cleaner on the floor or allow it to remain on the floor for long periods of time, excess amount of water or floor cleaner may damage the floor. • Do not use soap based, oil based, ammonia based, wax based or abrasive floor cleaners, acrylic finishes, bleach or acidic material (e.g vinegar) on the floor which can leave a slippery and dull finish that is extremely hard to remove or may damage and abrasive the floor. • Never use a steam mop, steel wool or wax and polish on the floor. • The vacuum must be used with a brushed head, dust filter or with a floor head attachment suitable for wood floors. Do not use the vacuum with a hard head attachment or with a beater bar on the brush roll. • Always soak up or wipe up any spills (water, wine, pet urine, etc.) on the floor with a dry or clean cloth promptly; most spills can be easily wiped up with the immediate handle. However, some liquids or materials containing strong pigments and dyes may still migrate permanent stains to the floor, such as grease, oil, dyes material, waxes, ball point pens, marker pens, pet accidents, some renovation or construction products (e.g. tar), or foods and beverages such as mustard, curry, wine, coffee or tea, etc. Do not leave spills unattended for an extended period of time. • Stubborn stains can be removed by spot cleaning using a damp cloth or sponge with concentrate pH neutral floor cleaner (e.g. pH neutral Bona Wood Floor Cleaner) or stain remover designed specifically for wood floors • Place drip pans beneath indoor plants to prevent water leakage. • Maintain the indoor temperature above 5°C (preferably between 18°C – 30°C). • Ensure the subfloor temperature is always within the temperature range specified for the installation. • Radiant Underfloor Heating Systems: Make sure the temperature of the floor never exceeds’ 26°C at any time. 2. Prevent scratches and dents • Place a mat in front of all entrances & kitchen sink areas to keep dirt, sand, grit and water off the floor. • Place rugs or mats for any high traffic areas or underneath any large furniture/appliances/item (avoid using rugs or mats with rubber backs/vinyl backs and non-breathable rugs or mats that may induce moisture absorption). • Trim your pet’s nails regularly to avoid unnecessary scratches and scuffs. • Always stick soft pads, floor protectors or furniture sliders to the base of all furniture in contact with the floor and replace them as necessary periodically. Move rugs/mats or large furniture/appliances/items periodically to allow the natural aging for the floor. Pick up heavy furniture or appliances when moving across the floor instead of sliding. • Avoid walking on the floor while wearing shoes with heel taps, sport cleats or stiletto heels. They may cause significant damage to the floor. • Avoid any sharp objects protruding the floor areas such as rocks, nails or gravel. • Never allow extremely hot materials to contaminate the floor, such as cigarettes, matches or ashes which may result in permanent damage to the floor. 3. Prevent discoloration • Avoid direct sunlight exposure to the new flooring. Sunlight/UV stimulates oxidation and aging of the floor can lead to colour shade variations. Curtains and UV resistant film are recommended (particularly important for building with large glassed windows). • Avoid using any rubber products on the floor, such as rugs/mats with rubber/vinyl backs, soft pads/furniture sliders with rubber/vinyl backs, rubber soles shoes/slippers, furniture/cabinet with rubber wheels, etc. Contact with rubber may discolour the floor. • Avoid using any rugs/mats that are made with non-breathable material that may induce moisture trapping/accumulation that may over humid and discolour the floor. • Flooring will darken naturally over time. Rugs & furniture create a shading effect on timber flooring & when removed, will display a lighter floor area to parts of the timber floor where there is no rugs or furniture. Re-arrange rugs & furniture periodically to allow the flooring colour to age evenly. 4. Fix dings and scratches • Minor scratches, marks or dings on the floor surface can be repaired/removed by cleaning and coating with furniture scratch cover oil. • Before any actual repairing, please do a test sample with the compatible repair kit on a less visible area or a wastage plank. • Replacement planks are recommend for severe or very deep scratches or dings. 5. Prevent expansion and shrinkage • Never steam mop or wet mop the floor with water or any other liquid floor cleaner. Excess amount of water or liquid may lead to unnecessarily expansion of the floor. • Always wipe up spills promptly with a damp cloth. • Keep the indoor humidity level between 45%-60%. Please use a humidifier in a dry climate or a dehumidifier in a humid and wet climate to maintain the ideal humidity level. Constant site variations above or below these limits may require the use of a humidifier/dehumidifier. Good airflow and ventilation is required to avoid heat and cooling extremes. Long-term exposure may result in changes to the flooring surface. Purchase a temperature reading instrument if need be. • Floors subject to the effect of improper humidity levels will cause checking (small cracks in the surface of the timber or coating). Checking is not considered a defect and therefore will not be covered warranty. • Direct sunlight (especially buildings with large glassed windows) can raise the temperature of the floor surface over 70°C and dramatically drop to the temperature of under 5°C, the rapid and extreme temperature change can cause the floor to show gaps with expansion and shrinkage. Please protect the floor with an indoor temperature control if need be. 6. Pets and floor care tips • Keep the food and water bowls on tile surfaces like the laundry or outside. If they need to be kept inside, put a mat underneath to catch any spills and keep on top of any spills that require cleaning from your furry friends. • Pets’ nails can be sharp, keeping your pet’s nails regularly maintained with trimming will help in avoiding any scratches on your floorboards. • Make sure to keep your pets brushed and groomed regularly at home, this will mean less shedding of hair onto your floors. Regular sweeping, vacuuming along and pet grooming will keep your engineered timber floors looking beautiful for years to come. 7. Warranties All warranties are backed by the manufacturer’s warranty terms & conditions, simply follow the above care & maintenance guidelines accordingly. For further information about our products, please follow the below contact details. Timber flooring products continue to absorb and release moisture; expand and contract over their lifetime depending on local conditions, environmental conditions, and weather changes. Even with proper installation and maintenance, slight expansion and contraction, as well as board separation is normal; however, excessive movement due to extreme weather conditions is to be expected. It is critical to be aware of any extreme weather conditions and to regularly check conditions to ensure that your floor performs within tolerances; such changes are a normal feature of timber floors and not considered a manufacturing defect.
  • What is spc hybrid flooring?
    SPC (Stone Plastic Composite) hybrid flooring, also known as Rigid Vinyl Plank Flooring, consist of multiple layers: a UV Coating (Wear Layer) a Print Layer *Colour Print* a Composite Core *Limestone* and a balance layer eg Underlay SPC Hybrid Floors create minimal noise when walked on and is completely 100% waterproof. All our hybrid flooring collections are manufactured in SPC. Hybrid Flooring is designed to be installed ONLY in a floating floor method.
  • Is hybrid flooring really 100% waterproof?
    Sure is, designed & manufactured with a limestone composite core, resulting in a stable core that has minimal expanding and contraction. All our hybrid waterproof flooring ranges are SPC composite cores.
  • The pros and cons of hybrid waterproof flooring
    THE PROS: 100% Waterproof Flooring This makes hybrid floors a good option for wet areas of the house such as the kitchen and laundry (not designed for bathrooms). Easy to Install & maintain Hybrid Flooring is designed for easy DIY installation, manufactured with easy to install clip lock systems. You can vacuum and wet-mop your hybrid floors without a worry. Pet friendly Perfect for pet owners whose pets frequently come back with muddy paws from a morning walk, Hybrid Flooring is not only pet friendly but scratch resistant too. Child friendly Children’s activities can often lead to the use of crayons or accidental spillages, which are no longer an issue. These can be wiped clean with a little bit of soapy water for a stress-free clean up. Stain resistant The top layer adds durability to hybrid floors, making them highly resistant to scratches, dents, and stains. Cost effective Our Hybrid Flooring ranges are priced from $30 - $50 per sqm, making them affordable for all project budgets. Perfect for rental properties Due to the low maintenance & waterproof properties, Hybrid Flooring makes a perfect selection for rental properties. The feel of real wood We offer a range of Hybrid Flooring options that are textured on the surface to provide the feel of real wood to the foot. THE CONS: Printed top layer (wear) Hybrid Flooring is manufactured with a printed top layer (that is not real), that repeats in pattern providing a less authentic look to real timber flooring. Can only be installed as a floating floor Even though Hybrid Flooring is more stable with its limestone core, a floating floor is not fixed to the subfloor - meaning movement under the foot is normal for a floating floor that is not direct stuck to a subfloor. Hybrid Floors require a flat surface (subfloor) You need to ensure the subfloor is levelled before you install a hybrid floating floor. That means there should be less than 3 mm deviation over the space of two metres. Due to the limited thickness options available in Hybrid Flooring, the thinner the board the more preparation that is required for a flat & solid subfloor to lay on, exceeding higher costs. Lower acoustic performance comparison Compared to thicker Engineered Direct Stick Flooring installation methods available, hybrid flooring is only available from 5.5mm to 9mm thickness options, that are pre-attached with thinner foam underlay - meaning you cannot achieve the best acoustic performing flooring compared to other ranges of floor covering's like timber, engineered, laminate & bamboo. Cannot be re-surfaced Hybrid Flooring cannot be re-surfaced & re-sealed for extra longevity, where Engineered Timber depending on the thickness wear layer product can be resurfaced up to 100 years of lifespan.
  • Is thicker flooring better in hybrid waterproof flooring?
    Yes, the thicker the hybrid flooring board the better. The floating floor will sit better with more weight and will be less likely to bounce underfoot. The thickness & weight of the core (board) is more stable providing an overall stronger floor covering selection for a lifetime of enjoyment. The thinner the board like 5mm - 6.5mm, we only recommend installing on a solid concrete subfloor that is within the mm flatness tolerance for the best performance.
  • Do you need underlay for hybrid waterproof flooring?
    All our hybrid waterproof flooring ranges already have pre-attached underlay matting on the boards. Adding extra underlay will void manufacturers warranty.
  • Can hybrid waterproof flooring be installed in wet areas?
    Hybrid flooring is 100% waterproof and are suitable for wet areas such as kitchens, laundry's and other wet areas. We do not recommend them for bathrooms.
  • How to clean & maintain hybrid waterproof flooring?
    Hybrid Flooring is a low maintenance product, simply take some precautions and follow the regular cleaning and maintenance guides. 1. Routine Maintenance • Vacuum, mop or sweep the floor on a regular basis, we recommend once a week or more if needed, to remove dirt, dust etc. that can scratch or harm the floor. • The mop must be cloth-covered, the damp mop must be used with a pH neutral floor cleaner. Do not spray or pour excess amount of water or floor cleaner on the floor or allow it to remain on the floor for long periods of time, excess amount of water or floor cleaner may damage the floor. • Do not use soap based, oil based, ammonia based, wax based or abrasive floor cleaners, acrylic finishes, bleach or acidic material (e.g vinegar) on the floor which can leave a slippery and dull finish that is extremely hard to remove or may even damage and abrasive the floor. • Never use a steam mop, steel wool or wax and polish on the floor. • The vacuum must be brushed head, dust filter or with a floor head attachment. Do not use a vacuum with hard head attachments or with a beater bar on the brush roll. • Always soak or wipe up any spills (water, wine, pet urine, etc.) on the floor with a dry or clean cloth promptly; most spills can be easily wiped up. However, some liquids or materials containing strong pigments/dyes may still migrate permanent stains to the floor, such as grease, oil, dyes material, waxes, ball point pens, marker pens, pet accidents, some renovation or construction products (e.g. tar), or foods and beverages such as mustard, curry, wine, coffee or tea, etc. Do not leave spills unattended for an extended period of time. • Stubborn stains can be removed by spot cleaning using a damp cloth or sponge with concentrate pH neutral floor cleaner (e.g. pH neutral Bona tile/stone floor cleaner) or stain remover designed specifically for hybrid/vinyl floor coverings • Place drip pans beneath indoor plants to prevent water leakage. • Maintain the indoor temperature above 5°C (preferably between 18°C – 30°C). • Ensure the subfloor temperature is always within the temperature range specified for the installation and maintenance guide. Do not install heating system under hybrid floor. 2. Prevent scratches and dents • Place a mat in front of all entrances/kitchen sinks to keep dirt, sand, grit and water off the floor. • Use rugs or mats in any heavy traffic areas or underneath any large furniture/appliances/items (avoid using rugs or mats with rubber backs/vinyl backs and non-breathable rugs or mats that may induce moisture absorption). • Trim your pet’s nails to avoid any unnecessary scratches and scuffs on a regular basis. • Always stick soft pads, floor protectors or furniture sliders to the base of all furniture in contact with the floor and replace them as necessary. Move rugs/mats or large furniture/appliances/items periodically to allow the natural aging for the hybrid floor. Pick up heavy furniture or appliances when moving across the floor instead of sliding. • Avoid walking on the floor while wearing shoes with heel taps, sport cleats, stiletto heels, they may cause significant damage to the floor. • Avoid any sharp objects protruding across the floor such as rocks, nails or gravel. • Never allow extremely hot materials to contaminate the floor, such as cigarettes, matches or ashes which may result in permanent damage to the floor. 3. Prevent discoloration • Avoid direct sunlight to the floor. Exposure from sunlight/UV will stimulate oxidation and aging of the floor which can lead to colour shade variation. Curtains and UV resistant films are recommended (particularly important for buildings with large glassed windows). • Avoid using any rubber products on the floors, such as rugs/mats with rubber/vinyl backs, soft pads/furniture sliders with rubber/vinyl backs, rubber soles shoes/slippers, furniture/cabinet with rubber wheels, etc. Contact with rubber may discolour the floor. • Avoid using any rugs/mats that are made with non-breathable material that may induce moisture trapping/accumulation that may over humid and discolour the floor. 4. Fix dings and scratches • Minor scratches, marks or dings on the floor surface can be repaired/removed by cleaning and coating with furniture scratch cover oil. • Before any actual repairing, please do a test sample with the compatible repair kit on a less visible area or a wastage plank. • Replacement planks are recommended for severe or very deep scratches or dings. • Hybrid floors cannot be sanded or re-surfaced! 5. Prevent expansion and shrinkage • Never steam mop. • Always wipe up spills promptly with a damp cloth. • Keep the indoor humidity level between 35%-55%. Please use a humidifier in a dry climate or a dehumidifier in a humid and wet climate to maintain the ideal humidity level. Constant site variations above or below these limits may require the use of a humidifier/dehumidifier. Good airflow and ventilation is required to avoid heat and cooling extremes. Long-term exposure may result in changes to the flooring surface. Purchase a temperature reading instrument if need be. • Direct sunlight (especially buildings with large glassed windows) can raise the temperature of the floor surface over70°C and dramatically drop to the temperature of under 5°C, the rapid and extreme temperature change can cause the floor to show gaps with expansion and shrinkage. Please protect the floor with an indoor temperature control if need be. 6. Pets and floor care tips • Pets’ nails can be sharp, keeping your pet’s nails regularly maintained with trimming will help in avoiding any scratches on your floorboards. • Keep your pets brushed and groomed regularly at home, this will mean less shedding of hair onto your floors. Regular sweeping, vacuuming along and pet grooming will keep your hybrid waterproof floors looking beautiful for years to come. 7. Warranties All warranties are backed by the manufacturer’s warranty terms & conditions, simply follow the above care & maintenance guidelines accordingly. For further information about our products, please follow the below contact details. Hybrid Floors are an extremely stable product, hybrid floor planks can still expand and shrink due to extreme or rapid change in climatic conditions and may result in small gaps between planks. This is a normal characteristic of hybrid floors and is not considered a manufacturing defect.
  • What is laminate flooring?
    is a multi-layer synthetic flooring product fused together with a lamination process. Laminate flooring simulates wood (or sometimes stone) with a photographic applique layer under a clear protective layer. The inner core layer is usually composed of melamine resin and fibre board materials. Laminate is a cost-effective and high-performing option for incorporating hard flooring into your home or office – but no flooring comes without important considerations. Laminate floors are reasonably easy for a DIY homeowner to install. Laminate Floors can ONLY be installed in a Floating Floor Method with Foam or Rubber Underlay to be installed prior to installation of the panels.
  • Do you sell timber look & feel laminate flooring?
    We sure do! Visit our Oakleaf HD Plus Collection ***Timber Feel & Look Laminate Flooring Oakleaf HD plus collection*** Interior 48hr Water Resistant warranty incorporating a 3-step process that includes a T Seam tight lock click profile, moisture protection treated bevel edges & independently tested water-resistant core. High Definition Realism & Unique Pattern Repeats. High Definition (HD) digital imaging was used across a random sampling of natural timber planks to create 30 pattern repeats. Approximately 5 times as many repeats as a standard laminate plank. Installation size & plank blending will determine extent of variation.
  • Do I need to install underlay before installing Laminate Flooring?
    Yes, foam or rubber underlay compatible with laminate flooring must be installed prior to the installation of the laminate boards.
  • What does AC rating mean in laminate floors?
    The AC Rating of your Laminate Flooring refers to the durability of the boards. A higher AC Rating means that your floors are stronger and can stand up to more punishment, however, laminate floors with a lower AC Rating are still some of the most durable options on the market. AC Ratings Explained: AC1: Suitable for home use with minimal foot traffic, such as in guest rooms. AC2: Suitable for home use with medium foot traffic, such as in a dining room or living room. AC3: Suitable for home use with all levels of foot traffic, including high-traffic areas such as entryways, kitchens, family rooms, and playrooms. AC4: Suitable for home use in all traffic areas and for standard commercial use, such as in office buildings. AC5: Suitable for heavy commercial traffic, such as in hotels or department stores.
  • Do you sell waterproof laminate flooring?
    We sure do!!!!! Shop Online our 10mm & 12mm Aquamarine Laminate Waterproof Flooring Options. 10mm Aquamarine Waterproof Laminate 12mm Aquamarine Waterproof Laminate Our Alternative ranges of laminate flooring are not waterproof! Manufactured with an Mdf Inner core, we sell 48hr water resistant premium laminate flooring options which includes a protective top coating preventing any water slipping into the core. Check out our most popular water resistant laminate collection: Laminate Swish Aqua
  • How to clean & maintain laminate flooring?
    Laminate Flooring is a low maintenance product, simply take some precautions and follow the regular cleaning and maintenance guide. 1. Routine maintenance • Vacuum, mop or sweep the floor on a regular basis, we recommend minimum once a week or more if needed, to remove dirt, dust, water, grit etc. that can scratch or harm the floor. • When mopping your timber floors, always use a damp mop. The mop must be as dry as possible. The mop must be cloth-covered and used with a pH neutral floor cleaner. Do not spray or pour excess amount of water or floor cleaner on the floor or allow it to remain on the floor for long periods of time, excess amount of water or floor cleaner may damage the floor. • Do not use soap based, oil based, ammonia based, wax based or abrasive floor cleaners, acrylic finishes, bleach, or acidic material (e.g vinegar) on the floor which can leave a slippery and dull finish that is extremely hard to remove or may damage and abrasive the floor. • Never use a steam mop, steel wool or wax and polish on the floor. • The vacuum must be used with a brushed head, dust filter or with a floor head attachment suitable for wood floors. Do not use the vacuum with a hard head attachment or with a beater bar on the brush roll. • Always soak up or wipe up any spills (water, wine, pet urine, etc.) on the floor with a dry or clean cloth promptly; most spills can be easily wiped up with the immediate handle. However, some liquids or materials containing strong pigments and dyes may still migrate permanent stains to the floor, such as grease, oil, dyes material, waxes, ball point pens, marker pens, pet accidents, some renovation or construction products (e.g. tar), or foods and beverages such as mustard, curry, wine, coffee or tea, etc. Do not leave spills unattended for an extended period of time. • Stubborn stains can be removed by spot cleaning using a damp cloth or sponge with concentrate pH neutral floor cleaner (e.g. pH neutral Bona Tiles & Stone Floor Cleaner) or stain remover designed specifically for laminate floors • Place drip pans beneath indoor plants to prevent water leakage. • Maintain the indoor temperature above 5°C (preferably between 18°C – 30°C). • Radiant Underfloor Heating Systems: Laminate Flooring is not suitable and will void warranty. 2. Prevent scratches and dents • Place a mat in front of all entrances & kitchen sink areas to keep dirt, sand, grit and water off the floor. • Place rugs or mats for any high traffic areas or underneath any large furniture/appliances/item (avoid using rugs or mats with rubber backs/vinyl backs and non-breathable rugs or mats that may induce moisture absorption). • Trim your pet’s nails regularly to avoid unnecessary scratches and scuffs. • Always stick soft pads, floor protectors or furniture sliders to the base of all furniture in contact with the floor and replace them as necessary. Move rugs/mats or large furniture/appliances/items periodically to allow the natural aging of the floor. Pick up heavy furniture or appliances when moving across the floor instead of sliding. • Avoid walking on the floor while wearing shoes with heel taps, sport cleats or stiletto heels. They may cause significant damage to the floor. • Avoid any sharp objects protruding the floor areas such as rocks, nails or gravel. • Never allow extremely hot materials to contaminate the floor, such as cigarettes, matches or ashes which may result in permanent damage to the floor. 3. Prevent discoloration • Avoid direct sunlight to the floor, exposure to sunlight/UV stimulates oxidation and aging of the floor and can lead to colour shade variations. Curtains and UV resistant films are recommended (particularly important for buildings with large glassed windows). • Avoid using any rubber products on the floor, such as rugs/mats with rubber/vinyl backs, soft pads/furniture sliders with rubber/vinyl backs, rubber soles shoes/slippers, furniture/cabinet with rubber wheels, etc. Contact with rubber may discolour the floor. • Avoid using any rugs/mats that are made with non-breathable material that may induce moisture trapping/accumulation that may over humid and discolour the floor. 4. Fix dings and scratches • Minor scratches, marks or dings on the floor surface can be repaired/removed by cleaning and coating with a furniture scratch cover oil kit. • Before any actual repairing, please do a test sample with the compatible repair kit on a less visible area or a wastage plank. • Replacement planks are recommended for severe or very deep scratches or dings. • Laminate Floors cannot be sanded or re-surfaced! 5. Prevent expansion and shrinkage • Never steam mop or wet mop the floor with water or any other liquid floor cleaner that is not compatible with laminate. • Always wipe up spills promptly with a damp cloth. • Keep the indoor humidity level between 35%-55%. Please use a humidifier in a dry climate or a dehumidifier in a humid and wet climate to maintain the ideal humidity level. Constant site variations above or below these limits may require the use of a humidifier/dehumidifier. Good airflow and ventilation is required to avoid heat and cooling extremes. Long-term exposure may result in changes to the flooring surface. Purchase a temperature reading instrument if need be. • Direct sunlight (especially buildings with large glassed windows) can raise the temperature of the floor surface over70°C and dramatically drop to the temperature of under 5°C, the rapid and extreme temperature change can cause the floor to show gaps with expansion and shrinkage. Please protect the floor with an indoor temperature control if need be. 6. Pets and floor care tips • Keep the food and water bowls on tile surfaces like the laundry or outside. If they need to be kept inside, put a mat underneath to catch any spills and keep on top of any spills that require cleaning from your furry friends. • Pets’ nails can be sharp, keeping your pet’s nails regularly maintained with trimming will help in avoiding any scratches on your floorboards. • Keep your pets brushed and groomed regularly at home, this will mean less shedding of hair onto your floors. Regular sweeping, vacuuming along and pet grooming will keep your hybrid waterproof floors looking beautiful for years to come. 7. Warranties All warranties are backed by the manufacturer’s warranty terms & conditions, simply follow the above care & maintenance guidelines accordingly. For further information about our products, please follow the below contact details. Laminate Flooring is a stable product, due to laminate floors nature, planks can still expand and shrink due to extreme or rapid changes in climatic conditions; resulting in small gaps between planks. Gaps should not be greater than 0.15% of the floor’s length/width. This is a normal characteristic of laminate floors and not considered a manufacturing defect.
  • What products do you recommend for cleaning my floors?
    Bona Floor Care products are the industries recommended cleaning agents for all our flooring ranges! Our team stock the full range of Bona Floor Care Products to suit Engineered Timber, Laminate, Vinyl, Stone, Hybrid & Tile Floor coverings. View our shop for full details and specifications on our floor cleaning products. Shop Now
  • Can I use a steam mop on any of your floors?
    No! Unlike tiles, all our floor coverings are low maintenance that do not require steam mops.
  • What is your warranty?
    All our products are backed by the manufacturers warranty. You can find out more from our Terms + Conditions.
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