Frequently asked questions
How do i place an order?
NSW, ACT, QLD, VIC, SA & TAS Customers can Shop Now Online our flooring range. All other customers can email their details & inquiry to email@example.com or call our team during business hours on 1300 676 176 and one of our team members will be happy to assist
Do you offer delivery?
Can you assist with Flooring Installation?
What is your Warranty?
All our products are backed by the manufacturers warranty. You can find out more on our Terms + Conditions.
What is a Floating Floor?
What is Direct Stick Flooring?
Direct stick floor is a common way to install a timber floor by gluing each individual floorboard directly to the concrete substrate, or a timber substrate in older styled homes. If you are installing solid timber, these boards will also be nailed down as well as glued to restrain the floor from cupping.
Do you help DIYers with Installation Recommendations?
We sure do! Our team are ready to assist with installation manuals, technical support and will educate you for your next flooring purchase for the right application of flooring at your home or project site.
How do i pay for my order?
Follow the instructions from your recent Quote,Invoice or online check out. If you do not have one yet chat to our team for a full quotation. We accept Bank Transfer EFTs, Credit / Debit Card over the phone payment, pay pal check outs. Cash on Pick Up is only accepted at our Unanderra Flooring Location (Wollongong)
Is the public (end user) allowed to purchase your products?
Yes, Retail + DIYers can purchase their flooring direct from Imperial Flooring Australia - Wollongong Flooring Experts. Shop Now!
What product can i use to floor self level over an exisiting concrete subfloor?
What product can i use to floor self level over an exisiting timber subfloor?
What product can i use to floor self level over exisiting tile floor coverings?
Is Hybrid Flooring really 100% Waterproof?
Sure is, designed & manufactured with a limestone composite core board with 75% limestone powder. Resulting in a stable core that has minimal expansion and contraction.
Do you sell Waterproof Laminate Flooring?
No, laminate flooring is not waterproof manufactured with an mdf core, we sell 48hr - 96hr water resistent Premium laminate flooring with a protective top coating preventing any water sliping into the core. Check out our most popular Laminate Hydromate Flooring Range
Do i need expansion gaps around the perimeter when installing Hybrid, Laminate & Engineered Timber Flooring?
Yes, Expansion gaps are essential in all laminate, hybrid & engineered flooring installations. Temperature and humidity will change in all rooms. The floor coverings will then expand and contract as the temperature and humidity change, resulting with a defect flooring installation when not leaving expansions . It's the same with solid and wood floors.
Do you provide free samples?
We sure do, upto 5 x free samples can be posted or collected from our Wollognong Flooring Store. NSW, ACT, QLD, VIC, SA & TAS Customers Shop Now your free flooring samples or if out of Area send us a email to firstname.lastname@example.org on the product collection & colours + postal information when inquiring further. $12.95 postage will be credited to the order when selecting and purchasing your luxury new flooring package!
Floor Care / Floor Maintenance for your new floors?
Our team stock the full range of Bona Floor Care Products to suit Timber, Laminate, Vinyl, Stone & Tile Floor Coverings. View our shop for full details and specifications on our floor cleaning products. Shop Now