top of page

Privacy Policy

​

Imperial Flooring Australia Pty Ltd is committed to protecting your privacy. This policy outlines our ongoing obligations to you in respect of how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

​

1. What is Personal Information?

“Personal Information” means information or an opinion that identifies an individual. Examples include:

  • Names

  • Addresses

  • Email addresses

  • Phone numbers

We may collect Personal Information in various ways, including:

  • Direct interactions (in person, by phone, email, or correspondence)

  • Through our website: www.imperialflooringaustralia.com.au

  • From publicly available sources

  • From third parties (with your consent or as permitted by law)

We do not guarantee the privacy practices of linked websites or third-party providers.

​

2. Why We Collect Personal Information

We collect your Personal Information for purposes including:

  • Providing products and services to you

  • Communicating with you about your purchase or enquiry

  • Sending marketing and promotional information (you can unsubscribe at any time)

We may also use your Personal Information for related secondary purposes where you would reasonably expect such use or disclosure.

​

3. Sensitive Information

“Sensitive Information” includes details such as racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, criminal record, or health information.

We will only use Sensitive Information:

  • For the primary purpose for which it was collected

  • For directly related secondary purposes

  • With your consent, or where required/authorised by law

​

4. Disclosure of Personal Information

Your Personal Information may be disclosed:

  • To third parties with your consent

  • Where required or authorised by law

​

5. Security of Personal Information

We take reasonable steps to ensure your Personal Information is protected from misuse, loss, unauthorised access, modification, or disclosure.

​

When your Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. Most information is stored in client files, which we are required to keep for a minimum of 7 years.

​

6. Access to Your Personal Information

You may request access to, or correction of, the Personal Information we hold about you. Requests must be made in writing.

  • Access is free of charge, although an administrative fee may apply for copies of records.

  • Identification may be required before we release any information.

​

7. Maintaining Accuracy

We aim to keep your Personal Information accurate and up to date. Please contact us as soon as possible if your details change, so we can update our records.

​

8. Policy Updates

This Privacy Policy may change from time to time. Updates will be published on our website.

​

9. Complaints & Enquiries

If you have any questions or concerns about this Privacy Policy, or wish to make a complaint, please contact us:

Imperial Flooring Australia Pty Ltd


📍 1 Kennedy Ave, Yallah NSW 2530 (Wollongong)
📧 info@imperialflooringaustralia.com.au
📞 1300 676 176

​

​

​

​

bottom of page