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Privacy Policy

Imperial Flooring Australia Pty Ltd® is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, handle, use and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Further information regarding the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

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1. What Is Personal Information?

Personal Information refers to information or an opinion that identifies an individual or could reasonably identify them. This may include:

  • Names

  • Residential or postal addresses

  • Email addresses

  • Telephone numbers

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We may obtain Personal Information through a variety of channels, including:

  • Direct communications, whether in person, by telephone, email or other correspondence.

  • Our website: www.imperialflooringaustralia.com.au

  • Publicly accessible information sources.

  • Third parties, where you have provided consent or collection is otherwise permitted by law.

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Our website may contain links to external websites or third-party services. Imperial Flooring Australia® does not control the privacy practices of these external parties and encourages you to review their respective privacy policies.

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2. How We Use Personal Information

We collect and use Personal Information for purposes connected with our business operations, including:

  • Supplying products and services.

  • Responding to enquiries and communicating about purchases, orders and services.

  • Providing marketing materials, promotional offers and business updates, where permitted. You may unsubscribe from marketing communications at any time.

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We may also use or disclose your information for related secondary purposes where you would reasonably expect this use or disclosure, or where otherwise permitted by law.

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3. Sensitive Information

Sensitive Information may include details concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal records and health information.

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Imperial Flooring Australia® will only collect, use or disclose Sensitive Information where permitted by applicable privacy laws, including where:

  • It is necessary for the primary purpose for which the information was collected.

  • It is required for a directly related secondary purpose where permitted by law.

  • You have provided the required consent.

  • Collection, use or disclosure is otherwise required or authorised by law.

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We take reasonable steps to ensure Sensitive Information is handled appropriately and in accordance with our legal obligations.

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4. Disclosure of Personal Information

Your Personal Information may be disclosed to third parties in circumstances including:

  • Where you have provided the necessary consent.

  • Where disclosure is required or authorised by law.

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Any disclosure will be handled in accordance with applicable privacy requirements.

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5. Security of Personal Information

We take reasonable steps to safeguard Personal Information against misuse, loss, unauthorised access, modification or disclosure.

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Where Personal Information is no longer required for its intended purpose and we are not legally required to retain it, we will take reasonable steps to destroy or permanently de-identify the information.

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Certain business and client records may be required to be retained for a minimum of seven years. Where applicable, these records will be retained in accordance with relevant recordkeeping obligations.

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6. Accessing or Correcting Your Personal Information

You may request access to the Personal Information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

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Requests must be submitted in writing.

  • Access to your Personal Information is generally provided free of charge, although an administrative fee may apply for providing copies of records where permitted by law.

  • We may request identification or other information necessary to verify your identity before providing access or making changes.

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We will assess and respond to requests in accordance with our obligations under applicable privacy legislation.

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7. Maintaining Accurate Information

Imperial Flooring Australia® takes reasonable steps to ensure the Personal Information we hold is accurate, complete and current for the purposes for which it is used.

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Please contact us if your personal or contact details change, or if you believe information held by us needs to be corrected.

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We will review your request and update our records where appropriate.

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8. Changes to This Privacy Policy

We may amend or update this Privacy Policy from time to time to reflect changes to our business practices, services or applicable legal requirements.

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The latest version will be published on our website. We encourage you to review this page periodically to remain informed about how we manage Personal Information.

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9. Privacy Enquiries & Complaints

If you have questions about this Privacy Policy, wish to request access to or correction of your Personal Information, or would like to raise a privacy concern or complaint, please contact us using the details below.

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Imperial Flooring Australia Pty Ltd®

Address: 1 Kennedy Ave, Yallah NSW 2530 (Wollongong)

Email: info@imperialflooringaustralia.com.au

Phone: 1300 676 176

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We will review privacy enquiries and complaints and respond in accordance with our applicable obligations.

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