Terms & Conditions
The following terms (“Terms and Conditions”) apply to any and all users of the Imperial Flooring Australia website (the “Site”). All Transactions made in connection with the Site, and your use of any content or information on the Site or Product purchased through the Site is subject to these Terms and Conditions and these apply regardless of how you access the Site. You should make sure you read and agree to these Terms and Conditions before you use the Site as your offer to purchase any Product will indicate to us your acceptance of these Terms and Conditions. Where any other terms and conditions apply to a Product or service related to the Site, these Terms and Conditions will override any subsequent terms and conditions, unless stated otherwise.
Website owner, the offering, and binding of Terms
This website is owned and operated by Imperial Flooring Australia Pty Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Imperial Flooring Australia’s Products, Photos, Information & Services by Imperial Flooring Australia Pty Ltd. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. Imperial Flooring Australia Pty Ltd does not grant you any intellectual property rights in this website, its applications, interface or content. You must not use any trademark displayed on this website.
The Company’s online site and its contents are subject to copyright which is owned by us or a third party. The Company does not grant the Buyer any intellectual property rights to its site, its applications, interface or contents. The Buyer must not use any trademark displayed on this site.
Copyright © 2019 Imperial Flooring Australia Pty Ltd All rights reserved.
Key commercial Terms offered to customers
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
The prices of products and any delivery charges are in Australian dollars and inclusive of GST.
Return & Refund
All queries regarding refunds, faults, losses, returns, damage or product misinformation should be directed to Imperial Flooring Australia Pty td. All claims will be managed in accordance with our returns policy and within the requirements of Australian Consumer Laws and any other Company Policy on such matters.
To avoid doubt, the Company is not responsible and will not be liable for faulty, negligent, or poor workmanship in the installation of its products where such products were not installed by it or any of its approved agents or contractors.
Imperial Flooring Australia Pty Ltd do not offer refunds for change of mind purchases or Refunds for return of extra material purchased that was not required. If you have any further questions, please use the below contact details to discuss with our team further.
Pricing & Errors on the Site
We reserve the right to update or correct information on the Site at any time without notice. In the event that a Product is listed at an incorrect price or with incorrect information, we have the right to refuse shipment of or cancel any Offer to Purchase for the Product. Where we become aware of any error or inaccuracy after acceptance of your Offer to Purchase, we will inform you as soon as possible and give you the option of re-placing your order at the correct price or cancelling your order for a refund. Where we cannot get in contact with you by close of the business day on which we become aware of the error, your order will be cancelled and refunded. In the event that we are notified of any error after you order has been dispatched and if delivery has not been completed, we reserve the right to recall the parcel. This recall will occur at no cost to the customer and will not affect the timeframe in which a refund will be processed for the item/s purchased.
Warranties & responsibility for services and products
Please check shipment quantities upon receipt of goods received by courier & logistics companies of the product purchased. Discrepancies will only be investigated up to 7 days after goods are delivered.
When we receive a warranty claim assessment for a product purchased from Imperial Flooring Australia Pty Ltd, the manufacturer of the product will then be contacted by our team or you the Buyer which will reference the Invoice Number on the purchase receipt directly to the manufacturer of the product on your warranty assessment claim, Alternatively our team will provide instructions under the manufacturer’s warranty terms for the product purchased.
Unless otherwise specified, flooring installation or floor laying services is provided by third party providers, who are independent third parties and are not employed by or agents of Imperial Flooring Australia.
Imperial Flooring Australia Pty Ltd do not hold any liability for incorrect flooring installations by the buyer or third party floor laying services seeked by the buyer.
Amendments to the terms and conditions
We will have the right to amend the terms and conditions of this contract where:
(a) we need to do so in order to comply with changes in the law or for regulatory reasons; or
(b) we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long such correction is minor and does not materially affect the contract.
(c) we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long such correction is minor and does not materially affect the contract.
Law and jurisdiction
This agreement takes effect, is governed by, and is construed in accordance with the laws from time to time in force New South Wales, Australia.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Imperial Flooring Australia Pty Ltd be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Imperial Flooring Australia Pty Ltd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Customer support details & contact info
If you have any questions about this document, please contact Imperial Flooring Australis by any of the following means during business hours Monday to Friday.
Imperial Flooring Australia Pty Ltd
2/25 Investigator Drive
UNANDERRA NSW 2526
Phone: 1300 676 176