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Were here to help, browse through our FAQs to get the answers. Cant find what you are looking for? Chat to our customer support team.

  • How do I measure my area?
    To work out the total cost for a new floor, the first thing you will need to do is calculate the size of the areas that will need new flooring. To do this you must work out the area of the rooms in m2. Examples: Rectangular rooms can be calculated easily by multiplying the length by the width. if your room is L-shaped, has alcoves or bay windows or is a not so square lay out; it may initially look impossible to get the measurements, but all you need to do is divide your room into separate rectangular areas. Once you’ve done that, simply add the values of the rectangular areas together to come to your final quantity required in m2 Once you have your total, add 10% to the final quantity to allow for installation wastage, cuts & fitment. The easiest way to do this is to multiply the m2 area of your room by 1.10 to get the final total including wastage.
  • Do you offer delivery?
    We offer Australia wide delivery!
  • Can I collect my order?
    Yes, please select the pick up option at checkout, our customer service team will notify you when the order is ready to collect from our Wollongong Flooring Warehouse. DISTRIBUTION CENTRES Pick up or shipping. WOLLONGONG 25 Investigator Drive, Unanderra NSW 2526 DISTRIBUTION CENTRES Shipping only. SYDNEY MELBOURNE
  • What does pack size mean?
    All our flooring products are sold to the nearest pack size only (Box). Our product listing's have already been calculated to a pack size when selecting the quantity required to purchase. EXAMPLE: Price advertised for $46.95 per m2 for 9mm Hybrid Waterproof Flooring. PACK SIZE: 1 x pack = 1.6416m2 (4 x boards per pack) How to calculate the m2 price to pack size price: $46.95 (Per Sqm Price) multiple 1.6416m2 (Pack Size) = $77.07 per pack purchased How to work out what you need for a floor space of 100m2 as an example 100m2 divide (%) the pack size of 1.6416m2 = 60.91 units Round that off and you need to purchase 61 x packs of flooring 61 packs x 1.6416 = 100.1376m2 of flooring.
  • Why does the price change on flooring listings?
    We advertise two listed prices for flooring, the per m2 price and pack size (box) price. All our flooring ranges are only sold to the nearest pack (box) size and are calculated in the listings to the pack size. EXAMPLE: Price advertised for $46.95 per m2 for 9mm Hybrid Waterproof Flooring. PACK SIZE: 1 x pack = 1.6416m2 (4 x boards per pack) How to calculate the m2 price to pack size price: $46.95 (Per Sqm Price) multiple 1.6416m2 (Pack Size) = $77.07 per pack purchased How to work out what you need for a floor space of 100m2 as an example 100m2 divide (%) the pack size of 1.6416m2 = 60.91 units Round that off and you need to purchase 61 x packs of flooring 61 packs x 1.6416 = 100.1376m2 of flooring.
  • Can I order flooring samples?
    YOU SURE CAN! Order Flooring Samples Online with Australia wide delivery.
  • How do I place an order?
    Shop online with Australia wide delivery. Alternatively you can email the order to info@imperialflooringaustralia.com.au
  • How do I pay for my order?
    Follow the checkout process for payment instructions. Received a quote or Invoice direct from our team? Follow the instructions for payment on the paperwork. (Banking / Payment Details on the bottom) We accept Bank Transfer EFTs, Credit / Debit Card. PayPal & Afterpay applies to (Online purchases only!). Cash on pick up is only accepted at our Unanderra Flooring Location (Wollongong)
  • Do you have a flooring showroom?
    Yes, our showroom is located in Wollongong (South Sydney). All our products can be viewed at our store SHOWROOM LOCATION: 2/ 25 Investigator Drive UNANDERRA NSW 2526 Monday - Friday Business hours, no appointment required. Not nearby? Not to worry, order flooring samples online with Australia wide shipping!
  • How much installation wastage do I need for flooring?
    After measuring the total sqm's of the area you require new flooring for, add a further 10% wastage to the total area space to allow for waste, cuts & fitment of the new flooring. Allow 15%-20% for Herringbone & Chevron. Example Area size calculated at 90sqm + 10% wastage = 99sqm of flooring required.
  • How do I order stair nosing's to match the flooring?
    Shop stair nosing's online from our Flooring Accessories link. ENGINEERED TIMBER STAIR NOSINGS: Allow 1-2 weeks to be manufactured LAMINATE, HYBRID & OTHER STAIR NOSINGS: No extra wait times with stock on hand. For products not advertised online: Get in touch with our customer service team to enquire further.
  • Is the public allowed to purchase your products?
    Yes, Imperial Flooring Australia warmly welcomes the public to purchase our high-quality flooring products. Whether you are a homeowner, contractor, designer, or builder, you can browse our extensive selection and make a purchase at our showroom or through our online website. Our goal is to provide beautiful and durable flooring options to meet the needs of all our customers. We offer a range of flooring materials, including engineered hardwood, laminate, hybrid, and vinyl, along with accessories and installation services. Feel free to visit us or contact our team for assistance in finding the perfect flooring solution for your space.
  • What if i find a better price elsewhere?
    Even though we offer direct from the manufacturer wholesale competitive flooring prices, we are happy to price match or even beat a competitors product, based on comparison product properties. Chat to our friendly staff further.
  • Why aren't all your products available to purchase online?
    Unfortunately some manufacturers don't allow us to display prices online. Send an email to info@imperialflooringaustralia.com.au with the products / quantities and your delivery location, our team will turn around a fast quotation to you.
  • Why shop with Imperial Flooring Australia?
    Imperial Flooring Australia is committed to providing high-quality flooring solutions with a focus on customer satisfaction and value for money. As a family-owned business with over 20 years of experience, we understand the importance of quality, durability, and style when it comes to flooring. Our extensive range of products includes engineered timber, laminate, and hybrid flooring, all sourced from reputable manufacturers. We offer competitive pricing, expert advice, and efficient delivery across Australia. Our dedicated customer service team is always available to assist with any inquiries, ensuring a smooth and enjoyable shopping experience with Imperial Flooring Australia in-store & online. Whether you're building new, renovating your home or commercial space, we strive to be your trusted partner in achieving the perfect flooring solution for your needs. By choosing Imperial Flooring Australia, you can expect a diverse selection of high-quality flooring, personalised customer service, and a seamless shopping experience, making us the go-to destination for all your flooring requirements.
  • What is engineered timber flooring?
    Engineered timber flooring is a type of flooring that is made up of multiple layers of wood. The top layer is made of real hardwood, giving it a natural and authentic look, while the bottom layers are constructed from high-quality multi layered plywood structure. This construction makes engineered timber flooring more stable and resistant to moisture and temperature changes compared to solid hardwood floors, making this type of timber perfect for Australian building projects due to our volatile climate. At Imperial Flooring Australia, we offer a wide range of hi-quality engineered timber flooring options, including different wood species, finishes, and plank sizes, providing our customers with durable and aesthetically pleasing flooring solutions for their homes or business spaces. Imperial Flooring engineered is available in plank, herringbone & chevron patterns. With a focus on quality and craftsmanship, Imperial Flooring ensures that our engineered timber flooring not only looks stunning but also stands the test of time, offering a long-lasting investment in the beauty and value of your property.
  • Is engineered timber flooring suitable for kitchen areas?
    Yes, engineered timber flooring is a great option for kitchen areas. The unique construction of engineered timber, with a top layer of real wood over layers of high-density structural ply, providing excellent durability and resistance to moisture. This makes it a suitable choice for areas with high levels of foot traffic and potential exposure to spills and moisture, such as kitchens. Additionally, engineered timber comes in a variety of finishes, styles, and colours, allowing you to achieve the look you desire for your kitchen. At Imperial Flooring Australia, we offer a range of high-quality engineered timber flooring options that are designed to withstand the demands of kitchen spaces while adding warmth and elegance to the room. Our team can provide expert advice on selecting the right engineered timber flooring for your specific kitchen needs.
  • Can you install engineered timber flooring directly to a concrete slab?
    Yes, but you must install a moisture barrier or vapour barrier system prior to the engineered timber flooring installation. Our recommended product is the Wakol PU280 Moisture Barrier with fast dry times of 45min - 1hour ready for a direct stick glue down install or a floating floor system install method.
  • What are the grades of engineered timber flooring?
    AB Grade This is the highest grade available in timber flooring. This wood is cut from the centre of the tree, and the wood from the centre is much more uniform and has far less knots & imperfections. AB grade flooring has a much lower sap content, usually no more than 5% of the board which leads to a more uniform colour across different boards. If you like an engineered timber floor with minimal feature and character this is for you. ABC Grade With ABC grade floors, you can expect minimal amount of natural features, such as very few and tiny knots, as well as gum veins, splits, cracks and checks. Sapwood and colour variation will be controlled to minimum, it means you can expect no or minor flaws in our ABC grade timber floors. The finish will be clear or slightly stained, with virtually no major visible flaws. ABC Grade is of the highest quality and will meet the expectations of customers who want clean and less natural inherent in the species of their floors. ABCD Grade This grade of timber contains more knots than both AB and ABC grade flooring. These knots can be as big as 50mm in diameter. Manufacturers often use coloured wood filler or “putty” to fill in the larger knots, which then allows for a more even finish. This putty can be either lighter or darker than the board and can look attractive in both ways, depending on personal preference. This is the floor for you if you like feature and character.
  • Key benefits of engineered timber flooring
    Engineered timber flooring from Imperial Flooring offers numerous benefits, including durability, stability, and versatility. Our engineered timber flooring is made of multiple layers of wood, providing structural integrity and resistance to moisture and temperature changes. This makes it an ideal choice for areas with high foot traffic, such as living rooms, kitchens, and even commercial spaces. Additionally, our engineered timber flooring comes in a wide range of styles and finishes, allowing you to achieve the look of real hardwood with added durability. With easy installation and low maintenance requirements, our engineered timber flooring offers a long-lasting and cost-effective flooring solution for your space. Aesthetics Authentic look & aesthetic appeal, each panel is unique with no repetitive pattern telling it's own beautiful story throughout each panel. Engineered Timber Flooring is versatile with a large variety of options in colour species available. Asset Investment Increases property value and adds a touch of luxury appeal to all home & commercial interior spaces. Engineered Timber adds value to your home, and this is often a tactic people employ to increase their home’s value. Engineered hardwood will accomplish the same thing and is a great way to add some extra long-term value to your property. Even if you aren’t looking to sell right now engineered hardwood flooring can be an investment for the future. Extremely durable & low maintenance Hard wearing and easy to clean + maintain. Highly durable for residential & commercial applications. Engineered Timber Flooring Keeps you warm in winter and cool in summer Long lifespan Engineered timber flooring provides a long life span for up to 100 years. Direct Stuck Installation Method Engineered timber flooring can be installed in a direct stick glue down method, Not only the best feel to the foot when walking on on wood stuck floors, it also provides one of the best acoustic & stable performing flooring available to the Australian market, considering our harsh climate. Hypoallergenic Engineered timber floors do not trap dirt or dust, unlike carpet. Engineered Timber Flooring has Zero to little VOC making it a safe option for all families. Suitable for kitchen areas Engineered Timber can be installed in kitchen areas with cabinetry/joinery installed directly onto the flooring for glue down methods, giving a touch of luxury to every finish detail. Temperature and moisture resistance Due to its composite core layers, engineered timber flooring is not as sensitive to changes in temperature or to moisture as solid wood flooring. Suitable for most subfloors Engineered Timber is the perfect floor covering selection for subfloors not flat or even reducing costs for floor preparation. Engineered Timber Flooring can be installed directly to concrete subfloors with the correct moisture barrier, say goodbye to the good old days with high cost of having to install builders film, battens & plywood on concrete before commencing the installation of timber floors. Affordable Lower costs compared to solid timber flooring, providing a more affordable alternative for a premium product / finish.
  • Is it better to glue or float an engineered timber floor?
    Many installers and manufacturers prefer the glue down method because of its superior stability. Gluing down your floor leads to less shifting and creaking, making the engineered hardwood timber floor feel and sound more secure. You can also glue down floors on any type of subfloor, even if it's uneven.
  • Is engineered timber flooring pet friendly?
    Yes, engineered timber flooring is a pet-friendly option for your home. It is more resistant to scratches and dents than traditional hardwood floors, making it a great choice for households with pets. Additionally, engineered timber flooring is easy to clean and maintain, reducing the impact of pet accidents or spills. At Imperial Flooring Australia, we offer a variety of engineered timber flooring options that are not only stylish and versatile but also designed to withstand the wear and tear of daily life, including the presence of pets. With proper care and maintenance, your engineered timber flooring can remain in excellent condition while providing a comfortable, beautiful, and pet-friendly environment for your home.
  • What is a wear layer (veneer) in engineered timber flooring?
    A plank of engineered hardwood flooring consists of an inner core of plywood and a thinner top layer of hardwood. This top layer, often referred to as the wear layer, is what gives engineered hardwood the beautiful appearance of solid hardwood. However, unlike solid hardwood, this wear layer isn’t always thick enough to sand and refinish. One of the perks of having wood floors in your home is the ability to refinish them every 10 to 20 years. While some engineered hardwood floors allow this, others don’t hold up against the process. That’s why understanding the wear layer of an engineered hardwood floor can help you choose the best option for your room. Our products all come with a thick enough wear layer to be able to refinish the floor with a light sand at least 1 time in our 14mm / 2mm Wear Layer options. For further information on the resurfacing process, chat to your local floor sanding & polishing company.
  • How does a wear layer thickness in engineered timber flooring affect your floors?
    Generally speaking, a thicker wear layer means more durable flooring. This also means that engineered hardwood flooring options with a thicker wear layer are often more expensive, but they will last much longer than thinner options. For example, if you have engineered hardwood floors with a 1mm wear layer, you should never sand and refinish them—although you can recoat them. As a result, flooring with a 1mm wear layer has an estimated lifespan of about 20 to 30 years. If you have a 2mm wear layer, you can safely sand and refinish it with a light sand up to one time, giving it an estimated lifespan of 30 to 40 years. A 3mm wear layer can withstand up to two light sand refinishes and has an estimated lifespan of 40 to 50 years. The thickest available wear layer, 6mm, can take four refinishes and has an estimated lifespan of anywhere between 50 to 100 years as a result.
  • Do I need expansion gaps for engineered timber flooring?
    Yes, perimeter expansion gaps are required for skirting board & transition areas. Australian standards of 8-10mm expansion gaps are required. Minimum 8mm = Direct Stick Glue Down Minimum 10mm = Floating Floor System Room to room expansion breaks at doorways is recommended for spaces exceeding 16metre x 16metre or alternatively depending on the floor layout & installation method, increase the perimeter expansions when exceeding 16metre runs. The above applies to Imperial Flooring Australia's exclusive engineered oak timber flooring (14mm + 15mm + 20mm) in plank, herringbone & chevron collections.
  • What glue (adhesives) do you recommend for engineered timber flooring direct stick method installation?
    At Imperial Flooring Australia, we recommend and only install with Bostik Ultraset HP High Performance Timber Flooring Adhesives. A high-quality, moisture-resistant adhesive specifically designed for direct stick installation of engineered timber flooring. The best adhesive with strong bond, easy to spread, great coverage and zero VOC emissions for indoor air quality. MS polymer based adhesives are best suited for engineered timber flooring, it complies to Australian standards for indoor air quality and is 100% Australian made. Choosing the right adhesive is crucial for the long-term performance and durability of your engineered timber flooring, so we recommend investing in a high-quality product to achieve the best results.
  • Engineered timber flooring variations + ordering from samples
    Engineered Timber Flooring is made from natural materials and differs in colour, texture, and naturally occurring features within and between individual pieces and batches of the same species. Sample reproductions in printing and photography are only for guidance, and it's important to understand that each piece of engineered timber flooring is unique. Imperfections such as knots, mineral streaks, and colour variations are all part of the natural beauty of real wood flooring. We recommend visiting our showroom to view physical samples and discuss with our experts to understand and appreciate the natural variation in engineered timber flooring. Additionally, buying one pack of flooring is highly recommended in finalising the colour selection if you are not near by our showroom. Engineered Timber flooring products from Imperial Flooring will vary from board to board, job to job, and from the samples on display, as they are a natural product. The colour of your flooring may change over time due to exposure to UV light and oxygen. This is a natural process and should be expected with real wood products. Additionally, minor splits and wood checks/cracks are naturally occurring in timber and do not compromise the integrity or durability of the flooring. Imperfections like these are a unique feature of real wood and add to its natural charm and character. It's important to remember that timber flooring products continue to absorb and release moisture over time, which can also cause changes in appearance. Rest assured that these characteristics are normal for timber flooring and should not cause concern
  • How to clean & maintain engineered timber flooring
    To keep your Engineered Timber Flooring from Imperial Flooring Australia looking its best, we recommend regularly sweeping or vacuuming to remove dirt and grit that can scratch the surface. For routine cleaning, use a damp mop with a pH-neutral cleaner specifically designed for engineered wood floors. Avoid using excessive water or harsh cleaners, as these can damage the finish. To prevent scratches, use felt pads on furniture legs and avoid walking on the floors in high heels or with sports cleats. Additionally, it's important to promptly clean up any spills to prevent staining and damage. For more specific care and maintenance tips, refer to the below guidelines or consult with one of our experts at Imperial Flooring Australia. 1. Routine maintenance • Vacuum, mop or sweep the floor on a regular basis, we recommend minimum once a week or more if needed, to remove dirt, dust, water, grit etc. that can scratch or harm the floor. • When mopping your timber floors, always use a damp mop. The mop must be as dry as possible. The mop must be cloth-covered and used with a pH neutral floor cleaner. Do not spray or pour excess amount of water or floor cleaner on the floor or allow it to remain on the floor for long periods of time, excess amount of water or floor cleaner may damage the floor. • Do not use soap based, oil based, ammonia based, wax based or abrasive floor cleaners, acrylic finishes, bleach or acidic material (e.g vinegar) on the floor which can leave a slippery and dull finish that is extremely hard to remove or may damage and abrasive the floor. • Never use a steam mop, steel wool or wax and polish on the floor. • The vacuum must be used with a brushed head, dust filter or with a floor head attachment suitable for wood floors. Do not use the vacuum with a hard head attachment or with a beater bar on the brush roll. • Always soak up or wipe up any spills (water, wine, pet urine, etc.) on the floor with a dry or clean cloth promptly; most spills can be easily wiped up with the immediate handle. However, some liquids or materials containing strong pigments and dyes may still migrate permanent stains to the floor, such as grease, oil, dyes material, waxes, ball point pens, marker pens, pet accidents, some renovation or construction products (e.g. tar), or foods and beverages such as mustard, curry, wine, coffee or tea, etc. Do not leave spills unattended for an extended period of time. • Stubborn stains can be removed by spot cleaning using a damp cloth or sponge with concentrate pH neutral floor cleaner (e.g. pH neutral Bona Wood Floor Cleaner) or stain remover designed specifically for wood floors • Place drip pans beneath indoor plants to prevent water leakage. • Maintain the indoor temperature above 5°C (preferably between 18°C – 30°C). • Ensure the subfloor temperature is always within the temperature range specified for the installation. • Radiant Underfloor Heating Systems: Make sure the temperature of the floor never exceeds’ 26°C at any time. 2. Prevent scratches and dents • Place a mat in front of all entrances & kitchen sink areas to keep dirt, sand, grit and water off the floor. • Place rugs or mats for any high traffic areas or underneath any large furniture/appliances/item (avoid using rugs or mats with rubber backs/vinyl backs and non-breathable rugs or mats that may induce moisture absorption). • Trim your pet’s nails regularly to avoid unnecessary scratches and scuffs. • Always stick soft pads, floor protectors or furniture sliders to the base of all furniture in contact with the floor and replace them as necessary periodically. Move rugs/mats or large furniture/appliances/items periodically to allow the natural aging for the floor. Pick up heavy furniture or appliances when moving across the floor instead of sliding. • Avoid walking on the floor while wearing shoes with heel taps, sport cleats or stiletto heels. They may cause significant damage to the floor. • Avoid any sharp objects protruding the floor areas such as rocks, nails or gravel. • Never allow extremely hot materials to contaminate the floor, such as cigarettes, matches or ashes which may result in permanent damage to the floor. 3. Prevent discoloration • Avoid direct sunlight exposure to the new flooring. Sunlight/UV stimulates oxidation and aging of the floor can lead to colour shade variations. Curtains and UV resistant film are recommended (particularly important for building with large glassed windows). • Avoid using any rubber products on the floor, such as rugs/mats with rubber/vinyl backs, soft pads/furniture sliders with rubber/vinyl backs, rubber soles shoes/slippers, furniture/cabinet with rubber wheels, etc. Contact with rubber may discolour the floor. • Avoid using any rugs/mats that are made with non-breathable material that may induce moisture trapping/accumulation that may over humid and discolour the floor. • Flooring will darken naturally over time. Rugs & furniture create a shading effect on timber flooring & when removed, will display a lighter floor area to parts of the timber floor where there is no rugs or furniture. Re-arrange rugs & furniture periodically to allow the flooring colour to age evenly. 4. Fix dings and scratches • Minor scratches, marks or dings on the floor surface can be repaired/removed by cleaning and coating with furniture scratch cover oil. • Before any actual repairing, please do a test sample with the compatible repair kit on a less visible area or a wastage plank. • Replacement planks are recommend for severe or very deep scratches or dings. 5. Prevent expansion and shrinkage • Never steam mop or wet mop the floor with water or any other liquid floor cleaner. Excess amount of water or liquid may lead to unnecessarily expansion of the floor. • Always wipe up spills promptly with a damp cloth. • Keep the indoor humidity level between 45%-60%. Please use a humidifier in a dry climate or a dehumidifier in a humid and wet climate to maintain the ideal humidity level. Constant site variations above or below these limits may require the use of a humidifier/dehumidifier. Good airflow and ventilation is required to avoid heat and cooling extremes. Long-term exposure may result in changes to the flooring surface. Purchase a temperature reading instrument if need be. • Floors subject to the effect of improper humidity levels will cause checking (small cracks in the surface of the timber or coating). Checking is not considered a defect and therefore will not be covered warranty. • Direct sunlight (especially buildings with large glassed windows) can raise the temperature of the floor surface over 70°C and dramatically drop to the temperature of under 5°C, the rapid and extreme temperature change can cause the floor to show gaps with expansion and shrinkage. Please protect the floor with an indoor temperature control if need be. 6. Pets and floor care tips • Keep the food and water bowls on tile surfaces like the laundry or outside. If they need to be kept inside, put a mat underneath to catch any spills and keep on top of any spills that require cleaning from your furry friends. • Pets’ nails can be sharp, keeping your pet’s nails regularly maintained with trimming will help in avoiding any scratches on your floorboards. • Make sure to keep your pets brushed and groomed regularly at home, this will mean less shedding of hair onto your floors. Regular sweeping, vacuuming along and pet grooming will keep your engineered timber floors looking beautiful for years to come. 7. Warranties All warranties are backed by the manufacturer’s warranty terms & conditions, simply follow the above care & maintenance guidelines accordingly. For further information about our products, please follow the below contact details. Timber flooring products continue to absorb and release moisture; expand and contract over their lifetime depending on local conditions, environmental conditions, and weather changes. Even with proper installation and maintenance, slight expansion and contraction, as well as board separation is normal; however, excessive movement due to extreme weather conditions is to be expected. It is critical to be aware of any extreme weather conditions and to regularly check conditions to ensure that your floor performs within tolerances; such changes are a normal feature of timber floors and not considered a manufacturing defect.
  • What is herringbone flooring?
    Herringbone flooring is a type of patterned flooring that is created by laying rectangular planks in a zigzag pattern, resembling the bones of a herring fish. This classic and timeless design adds visual interest and sophistication to any room. At Imperial Flooring Australia, we offer a range of herringbone flooring options, including engineered oak , Australian hardwood and laminate. Choosing herringbone flooring can elevate the aesthetics of your space, creating a sense of elegance and luxury. Additionally, the pattern can make smaller rooms appear larger and adds a sense of movement and flow to the space. Whether you prefer a traditional or modern look, herringbone flooring is versatile and can complement various interior styles. Consider herringbone flooring from Imperial Flooring Australia to enhance the visual appeal and value of your home.
  • What are the grades in herringbone engineered flooring?
    ABC Grade With ABC grade floors, you can expect minimal amount of natural features, such as very few and tiny knots, as well as gum veins, splits, cracks and checks. Sapwood and colour variation will be controlled to minimum, it means you can expect no or minor flaws in our ABC grade timber floors. The finish will be clear or slightly stained, with virtually no major visible flaws. ABC Grade is of the highest quality and will meet the expectations of customers who want clean and less natural inherent in the species of their floors. ABCD Grade This grade of timber contains more knots than both AB and ABC grade flooring. These knots can be as big as 50mm in diameter. Manufacturers often use coloured wood filler or “putty” to fill in the larger knots, which then allows for a more even finish. This putty can be either lighter or darker than the board and can look attractive in both ways, depending on personal preference. This is the floor for you if you like feature and character.
  • Is herringbone flooring suitable for kitchen areas?
    Yes, herringbone engineered timber flooring is a great option for kitchen areas. The unique construction of engineered timber, with a top layer of real wood over layers of high-density structural ply, providing excellent durability and resistance to moisture. This makes it a suitable choice for areas with high levels of foot traffic and potential exposure to spills and moisture, such as kitchens. Additionally, herringbone engineered timber comes in a variety of finishes, styles, and colours, allowing you to achieve the look you desire for your kitchen. At Imperial Flooring Australia, we offer a range of high-quality herringbone engineered timber flooring options that are designed to withstand the demands of kitchen spaces while adding warmth and elegance to the room. Our team can provide expert advice on selecting the right herringbone engineered timber flooring for your specific kitchen needs.
  • Do i need a professional to install herringbone flooring?
    Yes, we highly recommend hiring a professional to install herringbone flooring. Herringbone flooring requires a complex pattern of interlocking pieces that need to be cut at precise angles to create the distinctive and elegant look. Professional installers have expertise in handling the intricacies of herringbone flooring, ensuring a flawless finish and long-lasting durability. Additionally, professionals are equipped with the necessary tools and knowledge to address any potential challenges that may arise during the installation process. At Imperial Flooring Australia, we value the quality and precision of our installations, and we partner with skilled professionals who are experienced in working with herringbone flooring to deliver exceptional results for our customers.
  • Do I need expansion gaps for herringbone engineered flooring?
    Yes, perimeter expansion gaps are required for skirting board & transition areas. Australian standards of 8-10mm expansion gaps are required. Minimum 8mm = Direct Stick Glue Down Room to room expansion breaks at doorways is recommended for spaces exceeding 16metre x 16metre or alternatively depending on the floor layout, increase the perimeter expansions when exceeding longer than 16metre runs. The above applies to Imperial Flooring Australia's exclusive engineered oak timber flooring (14mm + 15mm + 20mm) in plank, herringbone & chevron collections.
  • How to clean herringbone engineered flooring?
    To clean herringbone engineered flooring, it is important to use a cleaning solution specifically designed for hardwood or engineered wood floors. Imperial Flooring Australia recommends using a pH-neutral cleaner and avoiding harsh chemicals or excessive water, which can damage the flooring. Regular dry maintenance such as sweeping, vacuuming, and dust mopping is crucial to prevent dirt and debris from accumulating. When mopping, use a slightly damp microfiber mop and avoid excessive moisture. Additionally, placing floor protectors under heavy furniture and using rugs in high-traffic areas can help prevent scratches and wear. Overall, proper maintenance and cleaning will preserve the beauty and longevity of your herringbone engineered flooring. If you have specific concerns or questions about cleaning your flooring, continue reading below for a comprehensive guide. 1. Routine maintenance • Vacuum, mop or sweep the floor on a regular basis, we recommend minimum once a week or more if needed, to remove dirt, dust, water, grit etc. that can scratch or harm the floor. • When mopping your timber floors, always use a damp mop. The mop must be as dry as possible. The mop must be cloth-covered and used with a pH neutral floor cleaner. Do not spray or pour excess amount of water or floor cleaner on the floor or allow it to remain on the floor for long periods of time, excess amount of water or floor cleaner may damage the floor. • Do not use soap based, oil based, ammonia based, wax based or abrasive floor cleaners, acrylic finishes, bleach or acidic material (e.g vinegar) on the floor which can leave a slippery and dull finish that is extremely hard to remove or may damage and abrasive the floor. • Never use a steam mop, steel wool or wax and polish on the floor. • The vacuum must be used with a brushed head, dust filter or with a floor head attachment suitable for wood floors. Do not use the vacuum with a hard head attachment or with a beater bar on the brush roll. • Always soak up or wipe up any spills (water, wine, pet urine, etc.) on the floor with a dry or clean cloth promptly; most spills can be easily wiped up with the immediate handle. However, some liquids or materials containing strong pigments and dyes may still migrate permanent stains to the floor, such as grease, oil, dyes material, waxes, ball point pens, marker pens, pet accidents, some renovation or construction products (e.g. tar), or foods and beverages such as mustard, curry, wine, coffee or tea, etc. Do not leave spills unattended for an extended period of time. • Stubborn stains can be removed by spot cleaning using a damp cloth or sponge with concentrate pH neutral floor cleaner (e.g. pH neutral Bona Wood Floor Cleaner) or stain remover designed specifically for wood floors • Place drip pans beneath indoor plants to prevent water leakage. • Maintain the indoor temperature above 5°C (preferably between 18°C – 30°C). • Ensure the subfloor temperature is always within the temperature range specified for the installation. • Radiant Underfloor Heating Systems: Make sure the temperature of the floor never exceeds’ 26°C at any time. 2. Prevent scratches and dents • Place a mat in front of all entrances & kitchen sink areas to keep dirt, sand, grit and water off the floor. • Place rugs or mats for any high traffic areas or underneath any large furniture/appliances/item (avoid using rugs or mats with rubber backs/vinyl backs and non-breathable rugs or mats that may induce moisture absorption). • Trim your pet’s nails regularly to avoid unnecessary scratches and scuffs. • Always stick soft pads, floor protectors or furniture sliders to the base of all furniture in contact with the floor and replace them as necessary periodically. Move rugs/mats or large furniture/appliances/items periodically to allow the natural aging for the floor. Pick up heavy furniture or appliances when moving across the floor instead of sliding. • Avoid walking on the floor while wearing shoes with heel taps, sport cleats or stiletto heels. They may cause significant damage to the floor. • Avoid any sharp objects protruding the floor areas such as rocks, nails or gravel. • Never allow extremely hot materials to contaminate the floor, such as cigarettes, matches or ashes which may result in permanent damage to the floor. 3. Prevent discoloration • Avoid direct sunlight exposure to the new flooring. Sunlight/UV stimulates oxidation and aging of the floor can lead to colour shade variations. Curtains and UV resistant film are recommended (particularly important for building with large glassed windows). • Avoid using any rubber products on the floor, such as rugs/mats with rubber/vinyl backs, soft pads/furniture sliders with rubber/vinyl backs, rubber soles shoes/slippers, furniture/cabinet with rubber wheels, etc. Contact with rubber may discolour the floor. • Avoid using any rugs/mats that are made with non-breathable material that may induce moisture trapping/accumulation that may over humid and discolour the floor. • Flooring will darken naturally over time. Rugs & furniture create a shading effect on timber flooring & when removed, will display a lighter floor area to parts of the timber floor where there is no rugs or furniture. Re-arrange rugs & furniture periodically to allow the flooring colour to age evenly. 4. Fix dings and scratches • Minor scratches, marks or dings on the floor surface can be repaired/removed by cleaning and coating with furniture scratch cover oil. • Before any actual repairing, please do a test sample with the compatible repair kit on a less visible area or a wastage plank. • Replacement planks are recommend for severe or very deep scratches or dings. 5. Prevent expansion and shrinkage • Never steam mop or wet mop the floor with water or any other liquid floor cleaner. Excess amount of water or liquid may lead to unnecessarily expansion of the floor. • Always wipe up spills promptly with a damp cloth. • Keep the indoor humidity level between 45%-60%. Please use a humidifier in a dry climate or a dehumidifier in a humid and wet climate to maintain the ideal humidity level. Constant site variations above or below these limits may require the use of a humidifier/dehumidifier. Good airflow and ventilation is required to avoid heat and cooling extremes. Long-term exposure may result in changes to the flooring surface. Purchase a temperature reading instrument if need be. • Floors subject to the effect of improper humidity levels will cause checking (small cracks in the surface of the timber or coating). Checking is not considered a defect and therefore will not be covered warranty. • Direct sunlight (especially buildings with large glassed windows) can raise the temperature of the floor surface over 70°C and dramatically drop to the temperature of under 5°C, the rapid and extreme temperature change can cause the floor to show gaps with expansion and shrinkage. Please protect the floor with an indoor temperature control if need be. 6. Pets and floor care tips • Keep the food and water bowls on tile surfaces like the laundry or outside. If they need to be kept inside, put a mat underneath to catch any spills and keep on top of any spills that require cleaning from your furry friends. • Pets’ nails can be sharp, keeping your pet’s nails regularly maintained with trimming will help in avoiding any scratches on your floorboards. • Make sure to keep your pets brushed and groomed regularly at home, this will mean less shedding of hair onto your floors. Regular sweeping, vacuuming along and pet grooming will keep your engineered timber floors looking beautiful for years to come. 7. Warranties All warranties are backed by the manufacturer’s warranty terms & conditions, simply follow the above care & maintenance guidelines accordingly. For further information about our products, please follow the below contact details. Timber flooring products continue to absorb and release moisture; expand and contract over their lifetime depending on local conditions, environmental conditions, and weather changes. Even with proper installation and maintenance, slight expansion and contraction, as well as board separation is normal; however, excessive movement due to extreme weather conditions is to be expected. It is critical to be aware of any extreme weather conditions and to regularly check conditions to ensure that your floor performs within tolerances; such changes are a normal feature of timber floors and not considered a manufacturing defect.
  • What is spc hybrid flooring?
    SPC hybrid flooring, also known as Stone Plastic Composite flooring, is a type of flooring that is highly durable and waterproof. It is constructed from a core layer of limestone powder, polyvinyl chloride, and stabilizers, making it extremely resilient to impacts, scratches, and dents. SPC hybrid flooring is an ideal choice for high-traffic areas and spaces prone to moisture, such as kitchens, and commercial settings. It is easy to install, requires minimal maintenance, and offers excellent sound insulation properties. Imperial Flooring offers a wide range of SPC hybrid flooring options in various styles, colours, and textures, providing customers with both practicality and aesthetic appeal for their flooring needs.
  • Is hybrid flooring really 100% waterproof?
    Yes, at Imperial Flooring Australia, we offer a range of high-quality hybrid flooring options that are indeed 100% waterproof. Our hybrid flooring is manufactured using innovative technology that combines the best features of laminate and vinyl flooring, resulting in a product that is not only waterproof but also highly durable, scratch-resistant, and easy to maintain. This makes our hybrid flooring an ideal choice for areas with high moisture, such as kitchens, bathrooms, and basements. With our 100% waterproof hybrid flooring, you can enjoy the natural look of hardwood or stone without worrying about moisture damage or warping, providing a long-lasting and beautiful flooring solution for your home or commercial space.
  • Is hybrid flooring pet friendly?
    Yes, Imperial Flooring Australia's hybrid flooring is pet friendly. Our hybrid flooring is specifically designed to withstand the everyday wear and tear caused by pets. With its durable and scratch-resistant surface, it is an ideal flooring option for pet owners. Additionally, our hybrid flooring is easy to clean, making it perfect for homes with pets. So, you can have both a beautiful floor and happy, healthy pets with our pet-friendly hybrid flooring.
  • Is thicker flooring better in hybrid waterproof flooring?
    In the context of hybrid waterproof flooring, the thickness of the flooring does play a crucial role in its performance and durability. Thicker flooring generally provides better stability, sound insulation, and resistance to wear and tear. At Imperial Flooring Australia, we offer a range of premium 9mm & 8mm hybrid waterproof flooring options with varying thickness to cater to different needs and preferences. Our expert team can guide you through the selection process to ensure you choose the flooring that best suits your space and desired level of durability. Thicker flooring may be the right choice for high-traffic areas or spaces where sound insulation is important, while thinner options can be more suitable for areas with minimal foot traffic. Ultimately, the best thickness for your hybrid waterproof flooring will depend on the specific requirements of your space and your personal preferences. Our 6.5mm we only recommend installing on a solid concrete subfloor or existing tile floor covering that has been flooded with floor self levelling compounds for the best performance.
  • Colour matching floor trim chart (C Channels, L Angles & Scotia)
    Finish your floor with our premium colour coded aluminium c channel end trims, L angles & MDF wrapped scotia's. Designed for transition areas & skirting perimeters with a close colour match finish. COLOUR REFERENCE CHART To suit Imperial Flooring Australia's 8mm Hybrid Flooring & 9mm Hybrid Flooring Collections. 6.5mm Hybrid Flooring * C Channels (Silver, Champagne or Black) * L Angles (Select Matching Colour - 6.5mm Hybrid)
  • Do you need underlay for hybrid waterproof flooring?
    All our hybrid waterproof flooring ranges already have pre-attached underlay matting on the boards. Adding extra underlay will void manufacturers warranty.
  • Do I need expansion gaps for hybrid flooring?
    Yes, perimeter expansion gaps are required for skirting board & transition areas. Australian standards of 10mm expansion gaps are required for floating floor SPC hybrid flooring. Room to room expansion breaks at doorways is recommended for spaces exceeding 12metre x 12metre or alternatively depending on the floor layout, increase the perimeter expansions. This applies to Imperial Flooring Australia's exclusive SPC Hybrid Flooring collection (6.5mm, 8mm & 9mm)
  • Can hybrid waterproof flooring be installed in wet areas?
    Hybrid flooring is 100% waterproof and is suitable for wet areas such as kitchens, laundry's and other wet areas. We do not recommend them for bathrooms.
  • Is hybrid flooring a DIY friendly product?
    Yes, hybrid flooring is a DIY friendly product. At Imperial Flooring Australia, our hybrid flooring options are designed for easy installation, making it a great choice for those who prefer to do it themselves. The click-lock system allows for a hassle-free installation process, and the planks are often designed to be installed without the need for adhesives or special tools. However, we always recommend ensuring that the subfloor is clean, level, and dry before beginning installation to ensure the best results. Additionally, our team is always available to provide guidance and tips to make the installation process as smooth as possible for our customers.
  • How to clean & maintain hybrid waterproof flooring?
    To clean and maintain your hybrid waterproof flooring from Imperial Flooring Australia, we recommend regularly sweeping or vacuuming to remove dirt and debris. For a deeper clean, use a damp mop with a pH-neutral cleaner specially formulated for hybrid flooring. Avoid using harsh chemicals or abrasive cleaning tools, as these can damage the flooring's protective layer. Additionally, make sure to wipe up any spills or liquids immediately to prevent moisture from seeping into the joints. By following these simple cleaning and maintenance practices, you can ensure the longevity and beauty of your hybrid waterproof flooring from Imperial Flooring Australia. 1. Routine Maintenance • Vacuum, mop or sweep the floor on a regular basis, we recommend once a week or more if needed, to remove dirt, dust etc. that can scratch or harm the floor. • The mop must be cloth-covered, the damp mop must be used with a pH neutral floor cleaner. Do not spray or pour excess amount of water or floor cleaner on the floor or allow it to remain on the floor for long periods of time, excess amount of water or floor cleaner may damage the floor. • Do not use soap based, oil based, ammonia based, wax based or abrasive floor cleaners, acrylic finishes, bleach or acidic material (e.g vinegar) on the floor which can leave a slippery and dull finish that is extremely hard to remove or may even damage and abrasive the floor. • Never use a steam mop, steel wool or wax and polish on the floor. • The vacuum must be brushed head, dust filter or with a floor head attachment. Do not use a vacuum with hard head attachments or with a beater bar on the brush roll. • Always soak or wipe up any spills (water, wine, pet urine, etc.) on the floor with a dry or clean cloth promptly; most spills can be easily wiped up. However, some liquids or materials containing strong pigments/dyes may still migrate permanent stains to the floor, such as grease, oil, dyes material, waxes, ball point pens, marker pens, pet accidents, some renovation or construction products (e.g. tar), or foods and beverages such as mustard, curry, wine, coffee or tea, etc. Do not leave spills unattended for an extended period of time. • Stubborn stains can be removed by spot cleaning using a damp cloth or sponge with concentrate pH neutral floor cleaner (e.g. pH neutral Bona tile/stone floor cleaner) or stain remover designed specifically for hybrid/vinyl floor coverings • Place drip pans beneath indoor plants to prevent water leakage. • Maintain the indoor temperature above 5°C (preferably between 18°C – 30°C). • Ensure the subfloor temperature is always within the temperature range specified for the installation and maintenance guide. Do not install heating system under hybrid floor. 2. Prevent scratches and dents • Place a mat in front of all entrances/kitchen sinks to keep dirt, sand, grit and water off the floor. • Use rugs or mats in any heavy traffic areas or underneath any large furniture/appliances/items (avoid using rugs or mats with rubber backs/vinyl backs and non-breathable rugs or mats that may induce moisture absorption). • Trim your pet’s nails to avoid any unnecessary scratches and scuffs on a regular basis. • Always stick soft pads, floor protectors or furniture sliders to the base of all furniture in contact with the floor and replace them as necessary. Move rugs/mats or large furniture/appliances/items periodically to allow the natural aging for the hybrid floor. Pick up heavy furniture or appliances when moving across the floor instead of sliding. • Avoid walking on the floor while wearing shoes with heel taps, sport cleats, stiletto heels, they may cause significant damage to the floor. • Avoid any sharp objects protruding across the floor such as rocks, nails or gravel. • Never allow extremely hot materials to contaminate the floor, such as cigarettes, matches or ashes which may result in permanent damage to the floor. 3. Prevent discoloration • Avoid direct sunlight to the floor. Exposure from sunlight/UV will stimulate oxidation and aging of the floor which can lead to colour shade variation. Curtains and UV resistant films are recommended (particularly important for buildings with large glassed windows). • Avoid using any rubber products on the floors, such as rugs/mats with rubber/vinyl backs, soft pads/furniture sliders with rubber/vinyl backs, rubber soles shoes/slippers, furniture/cabinet with rubber wheels, etc. Contact with rubber may discolour the floor. • Avoid using any rugs/mats that are made with non-breathable material that may induce moisture trapping/accumulation that may over humid and discolour the floor. 4. Fix dings and scratches • Minor scratches, marks or dings on the floor surface can be repaired/removed by cleaning and coating with furniture scratch cover oil. • Before any actual repairing, please do a test sample with the compatible repair kit on a less visible area or a wastage plank. • Replacement planks are recommended for severe or very deep scratches or dings. • Hybrid floors cannot be sanded or re-surfaced! 5. Prevent expansion and shrinkage • Never steam mop. • Always wipe up spills promptly with a damp cloth. • Keep the indoor humidity level between 35%-55%. Please use a humidifier in a dry climate or a dehumidifier in a humid and wet climate to maintain the ideal humidity level. Constant site variations above or below these limits may require the use of a humidifier/dehumidifier. Good airflow and ventilation is required to avoid heat and cooling extremes. Long-term exposure may result in changes to the flooring surface. Purchase a temperature reading instrument if need be. • Direct sunlight (especially buildings with large glassed windows) can raise the temperature of the floor surface over70°C and dramatically drop to the temperature of under 5°C, the rapid and extreme temperature change can cause the floor to show gaps with expansion and shrinkage. Please protect the floor with an indoor temperature control if need be. 6. Pets and floor care tips • Pets’ nails can be sharp, keeping your pet’s nails regularly maintained with trimming will help in avoiding any scratches on your floorboards. • Keep your pets brushed and groomed regularly at home, this will mean less shedding of hair onto your floors. Regular sweeping, vacuuming along and pet grooming will keep your hybrid waterproof floors looking beautiful for years to come. 7. Warranties All warranties are backed by the manufacturer’s warranty terms & conditions, simply follow the above care & maintenance guidelines accordingly. For further information about our products, please follow the below contact details. Hybrid Floors are an extremely stable product, hybrid floor planks can still expand and shrink due to extreme or rapid change in climatic conditions and may result in small gaps between planks. This is a normal characteristic of hybrid floors and is not considered a manufacturing defect.
  • What is laminate flooring?
    is a multi-layer synthetic flooring product fused together with a lamination process. Laminate flooring simulates wood (or sometimes stone) with a photographic applique layer under a clear protective layer. The inner core layer is usually composed of melamine resin and fibre board materials. Laminate is a cost-effective and high-performing option for incorporating hard flooring into your home or office – but no flooring comes without important considerations. Laminate floors are reasonably easy for a DIY homeowner to install. Laminate Floors can ONLY be installed in a Floating Floor Method with Foam or Rubber Underlay to be installed prior to installation of the panels.
  • Do I need to install underlay before installing Laminate Flooring?
    Yes, foam or rubber underlay compatible with laminate flooring must be installed prior to the installation of the laminate boards. The 3mm silver foam underlay is an affordable option in underlayment, perfect for most residential & commercial spaces that doesn't require the acoustic performance certification. It provides a silver moisture film protection with noise reduction properties inbuilt. If you require strata certification or must meet certain acoustic requirements at the property or commercial premises, our 3mm Acoustic rubber underlay is the certified floating floor underlay you will require. This rubber underlay is perfect for households that want the best performing underlayment, especially for subfloors with excessive noise that requires acoustic noise reduction.
  • What does AC rating mean in laminate floors?
    The AC Rating of your Laminate Flooring refers to the durability of the boards. A higher AC Rating means that your floors are stronger and can stand up to more punishment, however, laminate floors with a lower AC Rating are still some of the most durable options on the market. AC Ratings Explained: AC1: Suitable for home use with minimal foot traffic, such as in guest rooms. AC2: Suitable for home use with medium foot traffic, such as in a dining room or living room. AC3: Suitable for home use with all levels of foot traffic, including high-traffic areas such as entryways, kitchens, family rooms, and playrooms. AC4: Suitable for home use in all traffic areas and for standard commercial use, such as in office buildings. AC5: Suitable for heavy commercial traffic, such as in hotels or department stores.
  • Is laminate flooring pet friendly
    Yes, laminate flooring can be a great option for pet owners. At Imperial Flooring Australia, our laminate flooring is scratch-resistant and durable, making it a suitable choice for homes with pets. Additionally, our laminate flooring is easy to clean, which is advantageous when accidents occur. While no flooring is completely indestructible, our quality laminate flooring is designed to withstand the wear and tear that comes with pet ownership. When selecting a laminate flooring option, consider factors such as thickness and protective coatings to ensure it is well-suited for your specific needs as a pet owner. Additionally, placing rugs or mats in high-traffic areas can further protect your flooring from your pets' daily activities. If you have any specific concerns or questions about choosing the right flooring for your pet-friendly home, our team at Imperial Flooring Australia is here to provide expert guidance and advice.
  • Do i need expansion gaps for laminate flooring?
    Yes, perimeter expansion gaps are required for skirting board & transition areas. Australian standards of 10mm expansion gaps are required for floating floor laminate flooring. Room to room expansion breaks at doorways is required for spaces exceeding 8metre x 8metre. This applies to Imperial Flooring Australia's exclusive 12mm laminate flooring 48hr water resistant range.
  • Do you sell timber look & feel laminate flooring?
    We sure do! Visit our Oakleaf HD Plus Collection ***Timber Feel & Look Laminate Flooring Oakleaf HD plus collection*** Interior 48hr Water Resistant warranty incorporating a 3-step process that includes a T Seam tight lock click profile, moisture protection treated bevel edges & independently tested water-resistant core. High Definition Realism & Unique Pattern Repeats. High Definition (HD) digital imaging was used across a random sampling of natural timber planks to create 30 pattern repeats. Approximately 5 times as many repeats as a standard laminate plank. Installation size & plank blending will determine extent of variation.
  • Do you sell waterproof laminate flooring?
    We sure do!!!!! Shop Online our 10mm Waterproof Laminate; Waterproof Flooring Options. 10mm Waterproof Laminate 10mm Herringbone Waterproof Laminate Our Alternative ranges of laminate flooring are not waterproof! Manufactured with an MDF Inner core, we sell 48hr water resistant premium laminate flooring options which includes a protective top coating preventing any water slipping into the core. Check out our most popular water resistant laminate collection: 48hr Laminate AC4
  • How to clean & maintain laminate flooring?
    To clean and maintain your laminate flooring from Imperial Flooring Australia, start by regularly sweeping or vacuuming to remove dirt and debris. For routine cleaning, use a damp microfiber mop with a mild cleaner specifically formulated for laminate flooring. Avoid using excessive water, harsh chemicals, or abrasive cleaning tools as they can damage the laminate. For stubborn stains, try using a manufacturer-approved cleaning solution or a vinegar and water mixture. It's important to wipe up spills immediately to prevent them from seeping into the seams and causing damage. Additionally, place felt pads under furniture legs and avoid wearing stiletto heels or cleats on the laminate to prevent scratches. Following these guidelines will help preserve the beauty and longevity of your laminate flooring from Imperial Flooring Australia. CLEANING & MAINTENANCE GUIDE: 1. Routine maintenance • Vacuum, mop or sweep the floor on a regular basis, we recommend minimum once a week or more if needed, to remove dirt, dust, water, grit etc. that can scratch or harm the floor. • When mopping your timber floors, always use a damp mop. The mop must be as dry as possible. The mop must be cloth-covered and used with a pH neutral floor cleaner. Do not spray or pour excess amount of water or floor cleaner on the floor or allow it to remain on the floor for long periods of time, excess amount of water or floor cleaner may damage the floor. • Do not use soap based, oil based, ammonia based, wax based or abrasive floor cleaners, acrylic finishes, bleach, or acidic material (e.g vinegar) on the floor which can leave a slippery and dull finish that is extremely hard to remove or may damage and abrasive the floor. • Never use a steam mop, steel wool or wax and polish on the floor. • The vacuum must be used with a brushed head, dust filter or with a floor head attachment suitable for wood floors. Do not use the vacuum with a hard head attachment or with a beater bar on the brush roll. • Always soak up or wipe up any spills (water, wine, pet urine, etc.) on the floor with a dry or clean cloth promptly; most spills can be easily wiped up with the immediate handle. However, some liquids or materials containing strong pigments and dyes may still migrate permanent stains to the floor, such as grease, oil, dyes material, waxes, ball point pens, marker pens, pet accidents, some renovation or construction products (e.g. tar), or foods and beverages such as mustard, curry, wine, coffee or tea, etc. Do not leave spills unattended for an extended period of time. • Stubborn stains can be removed by spot cleaning using a damp cloth or sponge with concentrate pH neutral floor cleaner (e.g. pH neutral Bona Tiles & Stone Floor Cleaner) or stain remover designed specifically for laminate floors • Place drip pans beneath indoor plants to prevent water leakage. • Maintain the indoor temperature above 5°C (preferably between 18°C – 30°C). • Radiant Underfloor Heating Systems: Laminate Flooring is not suitable and will void warranty. 2. Prevent scratches and dents • Place a mat in front of all entrances & kitchen sink areas to keep dirt, sand, grit and water off the floor. • Place rugs or mats for any high traffic areas or underneath any large furniture/appliances/item (avoid using rugs or mats with rubber backs/vinyl backs and non-breathable rugs or mats that may induce moisture absorption). • Trim your pet’s nails regularly to avoid unnecessary scratches and scuffs. • Always stick soft pads, floor protectors or furniture sliders to the base of all furniture in contact with the floor and replace them as necessary. Move rugs/mats or large furniture/appliances/items periodically to allow the natural aging of the floor. Pick up heavy furniture or appliances when moving across the floor instead of sliding. • Avoid walking on the floor while wearing shoes with heel taps, sport cleats or stiletto heels. They may cause significant damage to the floor. • Avoid any sharp objects protruding the floor areas such as rocks, nails or gravel. • Never allow extremely hot materials to contaminate the floor, such as cigarettes, matches or ashes which may result in permanent damage to the floor. 3. Prevent discoloration • Avoid direct sunlight to the floor, exposure to sunlight/UV stimulates oxidation and aging of the floor and can lead to colour shade variations. Curtains and UV resistant films are recommended (particularly important for buildings with large glassed windows). • Avoid using any rubber products on the floor, such as rugs/mats with rubber/vinyl backs, soft pads/furniture sliders with rubber/vinyl backs, rubber soles shoes/slippers, furniture/cabinet with rubber wheels, etc. Contact with rubber may discolour the floor. • Avoid using any rugs/mats that are made with non-breathable material that may induce moisture trapping/accumulation that may over humid and discolour the floor. 4. Fix dings and scratches • Minor scratches, marks or dings on the floor surface can be repaired/removed by cleaning and coating with a furniture scratch cover oil kit. • Before any actual repairing, please do a test sample with the compatible repair kit on a less visible area or a wastage plank. • Replacement planks are recommended for severe or very deep scratches or dings. • Laminate Floors cannot be sanded or re-surfaced! 5. Prevent expansion and shrinkage • Never steam mop or wet mop the floor with water or any other liquid floor cleaner that is not compatible with laminate. • Always wipe up spills promptly with a damp cloth. • Keep the indoor humidity level between 35%-55%. Please use a humidifier in a dry climate or a dehumidifier in a humid and wet climate to maintain the ideal humidity level. Constant site variations above or below these limits may require the use of a humidifier/dehumidifier. Good airflow and ventilation is required to avoid heat and cooling extremes. Long-term exposure may result in changes to the flooring surface. Purchase a temperature reading instrument if need be. • Direct sunlight (especially buildings with large glassed windows) can raise the temperature of the floor surface over70°C and dramatically drop to the temperature of under 5°C, the rapid and extreme temperature change can cause the floor to show gaps with expansion and shrinkage. Please protect the floor with an indoor temperature control if need be. 6. Pets and floor care tips • Keep the food and water bowls on tile surfaces like the laundry or outside. If they need to be kept inside, put a mat underneath to catch any spills and keep on top of any spills that require cleaning from your furry friends. • Pets’ nails can be sharp, keeping your pet’s nails regularly maintained with trimming will help in avoiding any scratches on your floorboards. • Keep your pets brushed and groomed regularly at home, this will mean less shedding of hair onto your floors. Regular sweeping, vacuuming along and pet grooming will keep your hybrid waterproof floors looking beautiful for years to come. 7. Warranties All warranties are backed by the manufacturer’s warranty terms & conditions, simply follow the above care & maintenance guidelines accordingly. For further information about our products, please follow the below contact details. Laminate Flooring is a stable product, due to laminate floors nature, planks can still expand and shrink due to extreme or rapid changes in climatic conditions; resulting in small gaps between planks. Gaps should not be greater than 0.15% of the floor’s length/width. This is a normal characteristic of laminate floors and not considered a manufacturing defect.
  • How do I measure my area?
    To work out the total cost for a new floor, the first thing you will need to do is calculate the size of the areas that will need new flooring. To do this you must work out the area of the rooms in m2. Examples: Rectangular rooms can be calculated easily by multiplying the length by the width. if your room is L-shaped, has alcoves or bay windows or is a not so square lay out; it may initially look impossible to get the measurements, but all you need to do is divide your room into separate rectangular areas. Once you’ve done that, simply add the values of the rectangular areas together to come to your final quantity required in m2 Once you have your total, add 10% to the final quantity to allow for installation wastage, cuts & fitment. The easiest way to do this is to multiply the m2 area of your room by 1.10 to get the final total including wastage.
  • How much installation wastage do I need for flooring?
    After measuring the total sqm's of the area you require new flooring for, add a further 10% wastage to the total area space to allow for waste, cuts & fitment of the new flooring. Allow 15%-20% for Herringbone & Chevron. Example Area size calculated at 90sqm + 10% wastage = 99sqm of flooring required.
  • What is direct stick flooring?
    Direct stick floor is a common way to install a timber floor by gluing each individual floorboard directly to the concrete substrate, or a timber substrate in older styled homes. If you are installing solid timber, these boards will also be nailed down as well as glued to restrain the floor from cupping. 3 x Types of Direct Stick Installation Methods we offer: 1. Engineered Timber Flooring 2. Herringbone Parquetry Engineered 3. Chevron Parquetry Engineered
  • What is a floating floor?
    A floating floor is a floor that does not need to be nailed or glued to the subfloor. The term floating floor refers to the installation method. Our range of floating floors include Hybrid Waterproof Flooring, Laminate Flooring & Engineered Timber Floors. 3 x Types of Floating Floor Installation Methods: Laminate Flooring – These synthetic planks are made of a high density wooden fibreboard. Laminate floors are both affordable and very durable, which makes them common across homes and commercial settings. Hybrid Flooring – Constructed from a plastic and stone or wood composite, these planks offer 100% waterproofing alongside a robust surface. Most come with a pre-attached underlayment. Engineered Flooring (<15mm Thick) – Engineered timber offers a veneer of real timber on the surface which is fused to a plywood or waterproof composite core. This allows you to get the beauty of natural timber with an easy installation system.
  • What underlay for floating floors do I need?
    If you are installing a floating floor in either laminate or engineered plank types, then you will be required to install prior to the floor being laid a foam or rubber underlay The 3mm silver foam underlay is an affordable option in underlayment, perfect for most residential & commercial spaces that doesn't require the acoustic performance certification. It provides a silver moisture film protection with noise reduction properties inbuilt. If you require strata certification or must meet certain acoustic requirements at the property or commercial premises, our 3mm Acoustic rubber underlay is the certified floating floor underlay you will require. This rubber underlay is perfect for households that want the best performing underlayment. especially for subfloors with excessive noise that requires acoustic noise reduction.
  • What glue (adhesive) do I need for direct stick engineered timber flooring?
    At Imperial Flooring Australia, we recommend and only install with Bostik Ultraset HP High Performance Timber Flooring Adhesives. A high-quality, moisture-resistant adhesive specifically designed for direct stick installation of engineered timber flooring. The best adhesive with strong bond, easy to spread, great coverage and zero VOC emissions for indoor air quality. MS polymer based adhesives are best suited for engineered timber flooring, it complies to Australian standards for indoor air quality and is 100% Australian made. Choosing the right adhesive is crucial for the long-term performance and durability of your engineered timber flooring, so we recommend investing in a high-quality product to achieve the best results.
  • Can I Install the floor myself?
    Majority of our flooring products are DIY friendly. Herringbone & Chevron we recommend a professional installer! Click the links below for the installation guides
  • Do you offer installation?
    Yes, at Imperial Flooring Australia, we offer professional installation services for all of our flooring products. Our team of experienced and skilled installers is dedicated to ensuring that our customers receive a seamless and hassle-free installation process. We understand the importance of proper installation to the longevity and performance of your flooring, so we take great care in delivering high-quality installation services. Simply fill out our inquiry form via Services to inquire further. OUR INSTALL COVERAGE: Wollongong / Illawarra Southcoast / Nowra Bowral / Southern Highlands Sydney Other regions are on request - New builds ONLY OUT OF OUR INSTALLATION COVERAGE? Not to worry, we recommend sourcing a local flooring contractor from the HiPages platform, or simply search on Google (Floor layers or flooring contractors nearby) to find your nearest floor layer professional contractor for an installation quotes..
  • Do you provide technical help with installation recommendations?
    We sure do! Read our installation guides for further information or email our customer service team for further assistance.
  • What floors can I install over my tiles?
    All our ranges are suitable to be installed over existing tiles. Installation Methods: Floating Floor on underlay or pre-attached hybrid underlays Direct stick (Glue down ) - We recommend Bostik Ultraset HP compatible for tiles. How do I know if I need to remove my old tiles? Hollow areas Loose , chipped or in a bad condition Uneven surface areas eg HUMPS & DIPS (A suitable subfloor flatness tolerance) that cant be floor levelled into a flat subfloor surface Floor Heights" that may effect other areas in your space. None of the above relate to you? Next step is to start shopping for flooring!
  • What product can i use to floor self level over an existing concrete subfloor?
    First apply an installation of Flooring Primer by Brushing or Rolling on to the existing or new concrete subfloor. Allow to dry for 20 - 30mins approx before pouring/installing the DL55 Floor Self Levelling Compound over the required area's of floor levelling.
  • What product can i use to floor self level over an exisiting timber subfloor?
    Making sure the subfloor is fully contained and sealed, then apply the Cemimax DP70 Floor Primer (Non Porous) bonding agent, then an installation of the Cemimax DL59 premium floor self levelling compounds. *** We don't recommend full floods for subfloors that have excessive movement like timber subfloors *** Other methods of rectifying can be discussed with our team
  • What product can i use to floor self level over exisiting tile floor coverings?
    An Application of the Floor Primer (Non Porous) bonding agent, then an installation of the Cemimax DL59 premium floor self levelling compounds.
  • Should I install floor protection when I still have other trades booked in to complete work?
    The short answer is YES! Protecting you're new flooring from other trade work being undertaken or accidents occurring during a new build or renovation is crucial in eliminating any potential accidental damage that may occur. Our recommended floor protection product is THOR Floor Protection Purchase Online + Instore Today for all your floor protection needs. T H O R form-A-guard is an Australian made product exclusively designed for the building and construction industry where protecting finished surfaces and eliminating defects is essential. Protecting from scratches and scuff marks for timber floors, tiled floors, vinyl, polished concrete (Cured Sealed Finished Surfaces), bench tops, bath tubs and shower bases. THOR form-A-guard can be applied in the following 3 easy steps: This quick and easy application ensures THOR form-A-guard remains a market leader in its category. *It is advised that periodic checks should be conducted on the THOR Edge/Membrane Tape after one month of application to ensure clean removal. 1. Apply THOR Edge/Membrane Tape to a cured, sealed or finished surface that is clean and free of any dust or residue. 2. Roll out the THOR form-A-guard to cover the cured, sealed or finished surface, overlapping each run 3. Use THOR Joining Tape to join the overlapped THOR form-A-guard. THOR Joining Tape can also be used to secure the edges of the THOR form-A-guard if required for prevention of dust or residue migration. If securing edges, apply a maximum 1 metre strip of THOR Joining Tape allowing a minimum of 1 meter spacing between runs and ensure the THOR Joining Tape is applied to the THOR Edge/Membrane Tape only.
  • Engineered timber - direct stick glue down method guide
    Engineered Timbering is designed to be installed by secret nail, direct stick glue down or as a floating floor. Herringbone & Chevron can only be installed by direct stick methods. Heavy and bulky objects, such as island bench & cabinetry, should not be installed on floating floors, alternatively it can be installed directly & fixed to direct stick flooring. Only Floating Flooring must be cut in and installed around such objects as above. 10% installation wastage when ordering floors is recommended to cover installation cuts, fitment & wastage. 15% to 20% for Herringbone & Chevron is required.
  • Engineered timber - floating floor method guide
    Engineered Timbering is designed to be installed by secret nail, direct stick glue down or as a floating floor. Herringbone & Chevron can only be installed by direct stick methods. Heavy and bulky objects, such as island bench & cabinetry, should not be installed on floating floors, alternatively it can be installed directly & fixed to direct stick flooring. Only Floating Flooring must be cut in and installed around such objects as above. 10% installation wastage when ordering floors is recommended to cover installation cuts, fitment & wastage. 15%-20% for Herringbone & Chevron is required.
  • Hybrid flooring installation guide
    Hybrid Flooring is designed to be installed as a floated floor. Heavy and bulky objects, such as island bench & cabinetry, should not be installed on floating floors. Hybrid Flooring must be cut in and installed around such objects. 10% installation wastage when ordering floors is recommended to cover installation cuts, fitments & wastage. Hybrid Flooring is manufactured with pre-attached underlay ready to be installed, DO NOT install any further underlay during the installation. Follow the below link to read our Hybrid Flooring Installation Guide
  • Laminate flooring installation guide
    Laminate Flooring is designed to be installed as a floated floor. Heavy and bulky objects, such as island bench & cabinetry, should not be installed on floating floors. Laminate Flooring must be cut in and installed around such objects. 10% installation wastage when ordering floors is recommended to cover installation cuts, fitment & wastage. Floating Floor Underlay is purchased separately & laid prior to the laminate flooring being installed. Follow the below link to read our Laminate Flooring Installation Guide
  • Herringbone flooring + Chevron flooring Installation
    Herringbone & Chevron Flooring is not a DIY product and can only be installed in a direct stick glue down method, so we only recommend a professional installer for this type of flooring. At Imperial Flooring, we prioritize the quality and longevity of your new flooring, and professional installation is crucial to achieving the best results. By engaging a professional, you can have peace of mind knowing that your flooring is being expertly handled and installed according to the highest standards.
  • What products do you recommend for cleaning my floors?
    Bona Floor Care products are the industries recommended cleaning agents for all our flooring ranges! Our team stock the full range of Bona Floor Care Products to suit Engineered Timber, Laminate, Vinyl, Stone, Hybrid & Tile Floor coverings. View our shop for full details and specifications on our floor cleaning products. Shop Now
  • How to clean engineered timber flooring?
    Cleaning and maintaining engineered timber flooring from Imperial Flooring Australia is relatively easy and straightforward. Start by regularly sweeping or vacuuming the floors to remove dirt and debris. Use a damp microfiber mop with a pH-neutral cleaner specifically designed for engineered timber flooring to wipe down the surface. Avoid using excessive water, harsh chemicals, or abrasive cleaning tools, as they can damage the protective finish of the flooring. Additionally, placing felt pads under furniture legs and using area rugs in high-traffic areas can help prevent scratches and dents. For specific cleaning products and techniques, refer to the manufacturer's guidelines provided with your Imperial Flooring Australia engineered timber flooring.
  • How to clean hybrid waterproof flooring?
    Cleaning hybrid waterproof flooring from Imperial Flooring Australia is simple and easy. Start by sweeping or vacuuming the floor to remove any loose dirt and debris. Then, use a damp mop with a pH-neutral cleaner to clean the floor. Avoid using harsh chemicals, abrasive scrubbers, or excessive water, as these can damage the flooring. For tough stains, use a non-abrasive nylon pad with the cleaner. It's important to immediately wipe up any spills to prevent staining. Additionally, avoid using steam mops on hybrid waterproof flooring as the heat and moisture can cause damage. Following these maintenance steps will help to keep your hybrid waterproof flooring from Imperial Flooring Australia looking beautiful for years to come.
  • How to clean laminate flooring?
    The best way to clean and maintain your laminate flooring from Imperial Flooring Australia is to start by regularly sweeping or vacuuming the floor to remove any dirt, dust, or debris. When it comes to mopping, use a damp mop with a mild detergent or laminate floor cleaner. Avoid using excessive water and harsh cleaning products, as they can damage the flooring. For tough stains, use a soft cloth or sponge to spot clean, and never use abrasive cleaning tools or materials. Additionally, be sure to wipe up any spills or liquid immediately to prevent damage. Following these cleaning and maintenance tips will help preserve the beauty and longevity of your laminate flooring from Imperial Flooring Australia.
  • Can I use a steam mop on any of your floors?
    No! Unlike tiles, all our floor coverings are low maintenance that do not require steam mops.
  • What is your warranty?
    All our products are backed by the manufacturers warranty. You can find out more from our Terms + Conditions.

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