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Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale Items:

Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
 and send your item to: 2/25 Investigator Drive Unanderra NSW 2526

Transaction Fees
Transaction fees charged by third parties at the point of sale, such as those charged by Paypal, Afterpay & Square, are non-refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you should send the return products to: 2/25 Investigator Drive Unanderra NSW 2526

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund.

Refund Eligibility & Criteria

  1. Full Refunds: Full refunds are only offered if the product is found to be faulty

  2. Change of mind: No refunds will be given if you have simply changed your mind.

  3. 30 Day Returns

  4. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging to be able to re-sell the product

  5. 15% Restocking Fee: a 15% re-stocking fee may apply once your refund assessment has been assessed, your item must be unused and in the same condition that you received it. Products must also be returned in its original packaging. No re-stocking fee applies to faulty or warranty returns.

How to make a refund claim:

You must have a copy of your invoice number for our team to reference and begin the refund.

1. Contact us on 1300 676 176

2. Email us on

All queries regarding refunds, faults, losses, returns, damage or product misinformation should be directed to Imperial Flooring Australia Pty td. All claims will be managed in accordance with our returns policy and within the requirements of Australian Consumer Laws and any other Company Policy on such matters.

To avoid doubt, Imperial Flooring Australia Pty Ltd is not responsible and will not be liable for faulty, negligent, or poor workmanship in the installation of its products where such products were not installed by it or any of its approved agents or contractors. 

Imperial Flooring Australia Pty Ltd strictly do not offer refunds for change of mind purchases or Refunds for return of extra material purchased that was not required. Pre-fabricated stair nosing’s are strictly non-refundable once they have been manufactured. If you have any further questions, please use the below contact details to discuss with our team further.

The above Return Policy is applicable to the Online Store ONLY.

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