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​Shipping Policy

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1. Stock Availability

  • 99% of our online products are in stock.

  • Occasionally, items may sell out or be temporarily unavailable; these will be clearly marked online.

  • Average restock lead time is 1–4 weeks.

  • Our customer service team will contact you with an estimated restock date if necessary.

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2. Delivery Costs

  • Delivery costs are calculated at checkout based on postcode, suburb, and state.

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3. Free Flooring Samples Delivery

  • Samples help you select the perfect colour and tone for your project.

  • Automated notifications will update you when your order is received, dispatched, and in transit.

  • Please note: Samples cannot be shipped to PO Boxes or Parcel Lockers; only residential or business addresses are accepted.

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4. Flooring Orders

  • Once your order is received, our team will prepare it for delivery or pick-up and send order & dispatch confirmations.

  • Bulk flooring deliveries: You must be present on the delivery day.

  • Deliveries are made via our own vehicles or couriers, depending on location, and drivers require your presence for hand unloading.

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5. Local Truck Run – Imperial Flooring Australia Delivery Trucks

  • Processing time: 1–3 business days

  • Drivers will call to arrange a suitable delivery date and approximate time.

  • Available regions:

    • Sydney

    • Wollongong & Illawarra

    • South Coast NSW

    • Southern Highlands & Bowral

    • Canberra ACT

    • Goulburn

    • Central Coast

    • Newcastle

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6. Pick-Up from Wollongong Warehouse

  • Orders can be collected during business hours from our Wollongong distribution centre.

  • A confirmation email will notify you when goods are ready, including pick-up instructions.

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7. Standard Shipping

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Metro Australia

  • Transit time: 1–5 business days

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Regional Australia

  • Allow extra transit time. Some regional areas may require collection from the nearest depot.

  • For remote locations, we can provide a quote for direct delivery; additional freight costs must be approved and paid by the customer.

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8. Local Depot Delivery (Regional Areas)

  • Delivery to your nearest depot for self-collection may be more cost-effective.

  • We have access to hundreds of depot locations nationwide.

  • Email us your order and location for affordable shipping alternatives.

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9. Bulk Pallets – Depot Collection

  • For pallet orders in regional areas, depot collection is a cost-effective option.

  • Select your preferred depot at checkout or request a quote from our customer service team.

  • Tracking information will be provided once your order arrives at the depot.

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10. Summary of Delivery Transit Times

  • Sydney & Wollongong: Same Day / Next Day

  • Illawarra / South Coast / Nowra / Southern Highlands: 1–3 business days

  • Canberra ACT / Goulburn: 1–5 business days

  • Central Coast NSW: 1–4 business days

  • Newcastle NSW: 1–5 business days

  • Metro Australian Cities: 1–5 business days

  • Regional Australian Areas: Allow extra transit time; some regions may require depot collection. Direct delivery quotes available on request

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11. Need Help?

If you’re unsure about shipping options, transit times, or costs, our friendly customer service team is here to help:

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📞 Phone: 1300 676 176
📧 Email: info@imperialflooringaustralia.com.au

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