Shipping & Collection Policy

At Imperial Flooring Australia®, we offer convenient delivery and collection options for customers across Australia.

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Australia-Wide Delivery

We ship Australia-wide using trusted freight and courier companies. Whether you're in a major city or a regional area, we can arrange delivery of your flooring order to your location, subject to freight availability and access requirements.

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Our Delivery & Collection Options

• 🚚 Australia-Wide Courier Delivery Our primary delivery option for flooring orders. We use selected freight and courier companies to service customers Australia-wide.

• 🛍️ Click & Collect Order online and collect your flooring from our Wollongong warehouse once your order is ready.

• 📦 Arrange Your Own Courier Customers can nominate their own courier or transport company to collect their order from our warehouse.

• 🚛 Imperial Flooring Trucks Our own delivery trucks service selected areas only. This is an additional delivery option and is not available Australia-wide.

• 📍 Depot Collection Collect your order from a nominated freight depot where available. This may be a cost-effective option for regional customers and bulk pallet ordering of flooring.

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Delivery costs and available options depend on your location, order size and freight requirements. Please contact our team if you would like a delivery quote or assistance choosing the best option.

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1. Stock Availability

• Most online products are in stock.

• Occasionally, items may sell out or be temporarily unavailable. Where possible, this will be indicated online.

• If your order includes an item that is unavailable, our team will contact you with an estimated restock date.

• Average restock lead time is approximately 1–4 weeks, depending on the product.

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2. Delivery Costs

Delivery costs are calculated at checkout based on your postcode, suburb and state.

For larger flooring orders, regional areas or locations requiring special transport arrangements, please contact our team for a delivery quote.

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3. Flooring Sample Orders

• Samples are available to help you select the right colour and tone for your project.

• Order updates will be provided when your sample order is received, dispatched and in transit.

• Samples cannot be shipped to PO Boxes or Parcel Lockers. Please provide a residential or business address.

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4. Flooring Orders & Delivery Requirements

Once your order is received, our team will prepare it for delivery or collection and send order and dispatch confirmations.

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Important Delivery Requirements

• The customer must be present on the delivery day.

• Flooring deliveries are generally hand unloaded.

• The customer must provide suitable personnel to assist with unloading.

• Our drivers may assist with unloading, but they are not responsible for carrying flooring into the home or placing it in its final position.

• Please ensure the delivery address is suitable for the freight vehicle and that there is safe access for unloading.

• If nobody is available to receive the order, additional delivery or re-delivery charges may apply.

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Please note: Flooring is heavy and requireS more than one person to unload.

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5. Click & Collect – Wollongong

You are welcome to collect your order from our Wollongong distribution centre.

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Collection address: 1 Kennedy Avenue, Yallah NSW 2530

• Click & Collect is available during business hours.

• Your order must be confirmed as ready for collection before arriving.

• A confirmation email will be sent with collection instructions.

• Please ensure you have a suitable vehicle and sufficient assistance to safely load your order.

• Customers are responsible for securing and transporting their own goods.

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6. Arrange Your Own Courier or Transport Company

Customers are welcome to arrange their own courier or transport company to collect their order from our warehouse.

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If you choose this option:

• Contact our team for packaging dimensions and weights to notify your couriers or to obtain quotations.

• Please contact our team before arranging collection so we can confirm your order is ready.

• Provide your courier's company name, contact details and expected collection date.

• Your courier must have a suitable vehicle for the size and weight of the order.

• The courier is responsible for collecting, loading, securing and transporting the goods.

• Our warehouse team will make the order available for collection and may assist with loading where possible.

• Imperial Flooring Australia® is not responsible for damage, loss or delays that occur after the goods have been collected by your nominated courier.

• Any freight charges, insurance or transport costs arranged by the customer are the customer's responsibility.

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Please note: Collection by your own courier is subject to warehouse availability and prior confirmation.

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7. Imperial Flooring Local Delivery

Our own delivery trucks service selected areas only.

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Please note: Imperial Flooring trucks are not available Australia-wide. Customers outside our selected truck service areas can use our Australia-wide courier delivery service.

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Processing time: Approximately 1–3 business days.

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Our team will contact you to arrange a suitable delivery date and approximate time.

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8. Standard Shipping

Metro Australia

Allow approximately 1–5 business days for transit after dispatch.

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Regional Australia

• Allow additional transit time for regional locations.

• Some regional areas may require collection from the nearest freight depot.

• Direct delivery to remote locations may be available by quote.

• Additional freight charges must be approved and paid by the customer.

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9. Depot Collection – Regional Areas

For regional customers, delivery to a nearby freight depot may be a more cost-effective option.

• Depot collection is available for selected pallet and bulk flooring orders.

• We have access to a wide network of freight depots across Australia.

• Please contact us to request a depot collection quote.

• You will be responsible for collecting your order from the nominated depot.

• Your order must be collected within the freight company's collection timeframe.

• Tracking information will be provided once your order is dispatched or arrives at the depot.

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10. Estimated Delivery Times

• Sydney & Wollongong: Same day / Next day

• Illawarra / South Coast / Nowra / Southern Highlands: 1–3 business days

• Canberra ACT / Goulburn: 2–5 business days

• Central Coast NSW: 2–5 business days

• Newcastle NSW:2–5 business days

• Metro Australian Cities: 1–7 business days

• Regional Australian Areas: Allow extra transit time; depot collection may be required.

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Please note: Delivery times are estimates only and may vary depending on freight availability, location, weather, public holidays and other circumstances outside our control.

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11. Need Help?

If you're unsure which delivery or collection option is best for your order, our team is happy to help.

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Imperial Flooring Australia® Phone: 1300 676 176 Email: info@imperialflooringaustralia.com.au